SCCM Pros and Cons

The main, clear valuable feature is updating the latest, patches and updates from Windows. This is the main feature we really utilize a lot.

It's helped us solve problems surrounding patching, installing, and reporting different patches, etc., on the virtual machines.

The most valuable feature is the graphical-based reports of software updates that have been successful, the ones that have failed, and a summary of where the failures are what security breaches may occur.

Microsoft is being very competitive right now, and they are really investing in a lot of new features to be more competitive in the marketplace.

The initial setup is straightforward and not too complicated.

We're a Microsoft-centric organization, so we are happy with the integration between products.

SCCM does everything from A to Z for a Windows operating system.

The solution has a very good set of features.

Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching.

This solution captures all the devices in our infrastructure.

Devices like smartphones and tablets are managed very well on VMware, however, they are absent in SCCM. I could configure iPad from the VMware site and it was done very easily. It should be just as possible on SCCM.

Based on my experience with SCCM 2016, the main, big issue is not having a good user-friendly environment. It needs much better GUI.

I would like to see an agentless version of the solution.

We'd like the solution to make it easier to manage remote users.

With Microsoft Premier Support, you get what you pay for. There's Third Tier Support that you pay for. If you pay for that, you get excellent support, and if you don't pay for that, then you get the less experienced staff.

There is no asset management package included.

They need to improve the support for the Mac operating system.

The analysis is something that can be integrated. Their report analysis can be improved a little bit due to the fact that most of the time complaints policies are saved by the admins. It's something that we need to look into and search for.

The main room for improvement is the on-screen display. I think it would be good if some improvements were made.

Could do with some cosmetic improvements on the user interface.