Typically, we would contact Microsoft for technical support only if the issue at hand is beyond our expertise, as we try to resolve it as much as possible on our own. For more complex technical problems, we would submit a support ticket through Microsoft's email support system to receive advanced assistance. They have provided us with timely support when we needed it.

Technical support is excellent. When we had a question, we got prompt answers. We are quite satisfied with the level of support. 

Their tech support is usually good. The times when the problem was with the software, the tech support was good. They were able to figure out what the problem was. Then, sometimes the problem was on my end, and it might have taken a little longer to figure out what the problem was because they have this mind set of, “There is a problem with the software,” without realizing that the problem was on my end. However, it goes both ways. Sometimes they assume the problem was me when the problem was the software. That has happened a few times, but now-a-days, I can get through quickly and say, “I know what this is. I need to talk to a higher level person.”

There are a lot of resources on the internet, like mailing lists, forums, Facebook groups, etc. For any other product, there is very little community support.

I would rate technical support as eight out of ten.

The technical support is awesome.

We have a support team that does technical support for us. I don't work directly with Microsoft. I go into priority calls, however, our technical teams manage that. Therefore, I can't speak to how helpful or responsive they are.

Regarding technical support, I haven't needed to contact Microsoft directly for assistance. The resources available through their documentation and online forums have been quite helpful in resolving any issues or questions that arise.

It is not easy to get good technical support, especially at level one. It is difficult for the support team to understand the scope of the problem and provide specific solutions. The technical support is not good for me, but it depends on the comparison with other software functionalities. It's difficult to find a good support technician at Microsoft.

I haven't gotten support from Microsoft for MECM, but I've contacted them in the past for various tickets. They're professional.

The support for Microsoft Endpoint Configuration Manager is good.

Mostly, when we are doing patches on Microsoft 365 clients, we need to escalate to Microsoft support. We are not quite happy with the support because it takes a long time to get to someone who is knowledgeable. When we have a tricky issue like this, it is very complicated to get appropriate support. We lose a lot of time with Microsoft support before we find someone who is able to understand and resolve the issue. 

Technical support for SCCM is good. You have to get past the tier one person, but once you get to a dedicated MECM engineer, it's good. The support forums are also helpful. 

We haven't had many problems that have warranted the use of Microsoft support. Thankfully, there are a lot of people on the internet who are also working with MECM so we have a lot of documentation to work with. If you follow the documentation, you don't need the support of Microsoft.

The technical support could be improved. 

From my point of view, I'm just giving 60% to 70% marks to those who support us with these issues. If there are any new issues, they will check in with the corresponding team, which takes some time. If there are issues with a single machine or server, or it affects the whole environment, they will analyze it from their end and provide a hotfix.

On a scale from one to five, I would give Microsoft technical support a four.

The support we have received from Microsoft was excellent.

N/A. SCCM is one of the most popular products on the market, so there are LOTS of online help articles for almost any problem you will have. I have never contacted their support because it's expensive, and I am stubborn and like to figure out problems myself.

The technical support is good. We can call the hotline or use the website to generate the tickets.

The availability of technical support could improve.

I rate the support from Microsoft Endpoint Configuration Manager as seven out of ten. 

I don't have any experience with their support.

We were satisfied with the support sometimes. There were occasions when we have had an engineer that was not experienced in the particular problem we encountered to be able to help efficiently. This could be improved by having better-trained engineers.

I've had interaction with Microsoft support, and their support is fine. It is what it is. It is always nice if it is better, but I certainly don't have any complaints.

Technical support from Microsoft has been good. We've been satisfied with their level of service.

The technical support team's response time can be slow at times and some people are more knowledgeable than others depending on who you have assigned to the ticket.

Microsoft has a lot of support available for Microsoft Endpoint Configuration Manager. When we open a support ticket Microsoft solves them in the set out the time frame in the SLA.

In terms of technical support, once you have a Microsoft agreement, the level of support would be the same across all our products. We have an enterprise-grade level of support. Therefore, once I create a critical case, I get support within the hour. We are quite satisfied.

Microsoft support is good, but it does take time. There are two types of support provided by Microsoft, paid and unpaid. The paid option offers a real-time system, and they help because we have to pay in dollars. Sometimes it takes two or three days to get to the submission. I cannot comment much because we only had a few cases and had to connect with them. Usually, these issues are related to some upgrades and some tool-related issues. Although it's good, I think Microsoft support could be better because they still take too much time.

We've had good experience with Microsoft technical support. 

I have not had to contact technical support.

In my country, due to sanctions, we cannot use direct support. We just use third-party partners in different countries. Generally, we support the System Center and all their products directly and don't need outside support.

We had to escalate our issue because you always get that person at first-level support who reads off a script. Then, after a couple hours, you say, "Escalate this." Once we got to the second person, we were able to figure our issues out. I would rate tech support at seven out of 10, based on our experience.

We don't contact Microsoft directly for support. We get support through a third-party vendor. 

Technical support is pretty good. 

I used to be the SCCM administrator for quite a big company that had 80,000 people. That's pretty much all I did all day, every day.

Technical support has been amazing. It's Microsoft and their bread and butter is understanding their product. They built this technology and therefore can offer amazing support. At any level, for any questions, they can support you. We've very satisfied with the level of assistance they've provided.

Microsoft technical support used to be better. In spite of us being a premier customer, we find the support unsatisfactory. The qualifications are not at issue, but the excessive time it takes for them to react, investigate and provide us with answers is.

When it comes to technical support, it is a crapshoot. I know how Microsoft works from the inside, as we used to work for the company. There are times when we will speak with a person who is really qualified and interested in helping and the case can be closed in the course of a single remote session or call.

At other times the ticket is apparently not rotated to the right person. In such cases, we will encounter someone who is merely being polite, towards the end of keeping the customer engaged but without the ability to help. 

The technical support is good. It's provided by Microsoft and we have lots of cases with Microsoft. They have been able to support us effectively so far. We're satisfied with the support so far.

Their SCCM support is slightly better than their general support. Their general support, Microsoft is tiered so you have to fight your way through the tiers to get to the real people. There's no way around that, but that's just the way they are. I understand that because they're such a big company

The support can be responsive but other times can be a little slow.

The rate support from Microsoft Endpoint Configuration Manager an eight out of ten.

Microsoft has high-level support, I only have good words to say about them.

Technical support is fine. We have no issues with support.

Microsoft does a good job as far as putting information out there for anyone to train themselves, especially if it's within their Microsoft Virtual Academy. I don't deal with the administrative side of the house, but we have Microsoft system engineers we can contact if we need. The support is sufficient, very responsive and easy to work with.

Microsoft technical support is fairly good, and I would rate them eight out of ten. They try to act promptly, but there are two issues that cause delays. The first is related to the difference in time zones, and the second comes about from the different levels of support licensing.

As gold partners, you have a direct line to Microsoft technical staff. It is easy for us to get support.

Our experience with the support is a positive one.

Customer service is very good.

Technical support is very good and there are a lot of documentation on internet to help you on deployment/usage too.

I have never contacted Microsoft technical support. I use our internal support.

Technical support is good.

I have not been in touch with Microsoft in terms of support for this solution. We are good. We do have people who get support from Microsoft for any issues, but I don't remember facing any issues recently on the SCCM front. We did have a call with Microsoft because SCCM was not supporting some applications on the patch upgrade front, and we wanted to explore and know future trends. 

Initially, when we were installing the agent originally, we did run into a few issues. We found SCCM was not installed on a few computers or servers during installation. We had to get some help to deal with those problems and getting SCCM installed correctly. We figured out the requirements. Now it's working fine. 

That was just initially. We do not spend a lot of time with SCCM now. Whenever we have a new computer connect with our networks, within two minutes it starts working. There are no more issues. Therefore, since implementation, we haven't really had to call them.

We very rarely have contact with the technical service. I think about once a year. That's it. We don't require it because most of the time we fix any issues ourselves.

Tech support is horrible, but that's expected from any big-box company.

The support from Microsoft Endpoint Configuration Manager is good, they are friendly.

The technical support is good.

I have not had any contact with technical support.

We are not using any tech support outside our organization. We are handling it internally.

We have Microsoft Premier Support.

With Microsoft Premier Support, you get what you pay for. There's Third Tier Support that you pay for. If you pay for that, you get excellent support, and if you don't pay for that, then you get the less experienced staff. There are products where we do have Third Tier Support, and there are products that are not so mission-critical, where we don't pay that much.

At Microsoft, if we wanted to, we can get the level of that kind of super support, super fast. It's not that they leave a void open that we would like more. If we want more, faster, we can pay for it.

The technical support from Microsoft is fast,

I have not had the need to contact technical support for any reason so I have no real experience with them.