ScienceLogic has helped our company by monitoring. We have old tools we use and the functionality has been good.

As I previously stated, as an example, ScienceLogic can help you save money. It is not necessary to monitor your environment with multiple tools and applications.

When it comes to business problems, the first thing that comes to mind is cost reduction. I believe that most companies have a CMDB, I believe that if you want to cut costs, that can be a very good business value. It adds monetary value to the company. That is one of the factors.

Another issue that arises in the course of doing business is billing. Billing the customer, and billing the client. ScienceLogic can be an excellent tool for taking out or reporting such inventory, KPIs, and so on. 

ScienceLogic can be used as a reporting tool.

When I was working as a transition manager, we had to create these reports every day after discovering certain devices. We had to create these pie charts, graph charts, and other graphics and then present them to the customer. We would tell the customer how many devices we had built, how many are being phased out, how many must be in place by next month, and how many have been temporarily shut down. It provided us with a comprehensive view of the entire infrastructure.

I work for a Managed Service Provider and we rely heavily on our monitoring/alerting platform. One of the primary functions of our Support Team is the acknowledgement of alerts and communication with our clients on the health of their environment. ScienceLogic has given us the ability to generate tickets directly from monitoring events. When a client requests that we provide alerts on a specific function/feature being unavailable, I can typically create a new event policy that fits the bill.

Our Client team works to provide meaningful information to our clients in the form of reports. ScienceLogic allowed for us to create PRI utilization reports that we can send to our clients. The automation / scheduling of the reports reduces the administrative overhead put on the Client team and myself.

We were able to increase the monitoring coverage of both our legacy and public cloud based infrastructures, while also cutting costs by over $2 million across a five year period.

We expanded monitoring of infrastructure elements by over 500%.

We now have intelligent alerting to distinguish between critical and normal notifications. The monitoring can scale as we grow.

Improved efficiency by using built-in runbook automation.

Extended monitoring coverage to non-traditional equipment.

We were able to reduce the number of environmental related tickets going to our helpdesk, by over 40%

The ability to integrate a lot of data into one platform, with the ability to use the content to support operational and business groups.

One of our largest challenges before implementing our ScienceLogic system was the presence of nuisance alarms. After implementing ScienceLogic, we were able to eliminate this issue by extensive use of the modelling tools.

We chose the ScienceLogic platform because it really met and exceeded all of the requirements that we had put forth in the RFI. We will be moving a lot more services off premises to cloud providers and ScienceLogic already provides monitoring capabilities for public cloud providers. It fits in very well with what we expect to be doing in the future.

The number one requirement was the ability for the product to import our MIB files and start monitoring our custom applications right away. Because we produce our own custom equipment and applications the ease with which we could make our own custom monitoring templates was quite important to us. We were able to set-up our custom monitoring with very little support from ScienceLogic and that was something many of the other vendors we evaluated surprisingly couldn't actually do.

The platform has helped us streamline our processes for event management and the entire way we monitor our services. One of the ways we restored the confidence in our NOC operations folks was combining SNMP collected objects with other objects to reduce faults and nuisance alarms.

The dashboards in ScienceLogic provide huge value. We can show customers exactly what we are monitoring and accurately display metrics, like uptime. We want to deliver transparency to our clients, so they can see how things are performing. ScienceLogic is our way to do that. Internally, ScienceLogic improved our billing operations.

We also attend the training and networking events ScienceLogic offers. Those meetings are essential to evolving our business.

Overall, it is a very solid tool for Fault and Performance Monitoring. We use the tool to provide views into their environment.

Our engineers use the tool when engaged on a Systems and Network Architecture project to determine baselines and to monitor changes we make.

Our NOC also uses the tool to provide monitoring services to our client.

ScienceLogic has helped our organization in numerous ways, these include capacity planning in our network, virtual environments and applications. Along with the ability to view the health of applications which have instances located around the globe. ScienceLogic allows us to test connectivity between locations and structure the product to fit our needs.

Being able to email people when an alert happens and notify them right away is a big help to us and our customers. We've looked into things like having them log in to have their own dashboards. Certain executives like to see things that are going on or certain IT professionals for our customers.

Reporting and other features in the product give our customers a self-service ability so they don’t always have to contact us. Our customers now have a way to login themselves to use the product as well as we do.

We're working on the reporting stuff, that's probably our next phase- to work on the reporting, this way we can automate everything.

We lacked the power or features that the EM7 dashboards provide, and have won more than one account based on that alone. Same scenario for AWS support.

Prior to using EM7 for our proactive monitoring, we used an email notification system to proactively monitor the customers devices. This would require an inbox to be constantly monitored in case an alert came in. The inbox would receive thousands of messages from devices a day and it was the technicians job to weed out which alerts were false positives and which alerts were actual critical/major issues.

Dashboards have been great. Management loves seeing all the little green lights. Steep learning curve but very beneficial.

The two main benefits are, one, integration with their API in our customer portal has allowed us to create some really interesting visuals. It's allowed us to create some really engaging capacity monitoring interfaces. The other side, too, is they're dashboard-ing and reporting, which through Single Sign-on, we've been able to integrate directly into our portal, so we can expose their dashboard-ing capabilities directly to our customers. The job of an MSP these days has really changed from just being a hoster to really being an aggregator and a trusted advisor. In the insights that their platform allows us to deliver really enables to do that.

It enables us to monitor a diverse set of vendors that we deal with. We work with major vendors such as Microsoft, Citrix, Cisco, Symantec and Dell and we were looking for something which out of the box would enable us to monitor all of these solutions.

For example, at its most basic level - if we have a server volume increasing in disk space we can avoid it filling up to the level where something goes offline. By being proactive and avoiding the problem it takes far less resource time for us to deal with that issue.

Life before ScienceLogic was quite responsive. Although we did managed services to a degree, they were more of a point in time check for the health of the client system rather than real time deep analysis. Now we’re able to resolve client problems not only before they have a problem but also when we have to troubleshoot we can look back in time and can get a picture of what was going on with the network to avoid repeat occurrences.

We used to spend a lot of time traveling to customer sites with engineers to do what we call a health check before we took new clients on board. This was nothing more complicated and sophisticated than an engineer driving to the location and filling in a Word document while on site - kicking the tires to see what a particular server was doing. We’re now able to deploy a data collector very quickly. We can even send collectors out that report to us without even going to the client's firewall and so we can very quickly get a picture of the prospective IT system that we're looking to support.

ScienceLogic also has much more efficient troubleshooting than what we were using in the past.

My organization would like to see the following improvements to ScienceLogic:

1. ScienceLogic should provide detailed documents to customer as the current documents are not sufficient. 
2. They should add CLI command modes and scripts for high performance.

With all the new devices being deployed, it is great to see the vender supporting them as they come out.

The EM7 platform allows one to allocate resources and point them in the right direction when needed. We can monitor 6000k devices with only handful of people 24/7.

We have been using EM7 as our monitoring solution since our product was launched 7 years ago. EM7 has allowed us to respond quickly to service outages, and has been a great help in identifying the cause of these outages.

ScienceLogic has helped us to create a structural view of our infrastructure and applications that also details trending usage. Correlating the usage with logged events is useful in troubleshooting and knowledge creation.

We can approach many different solutions without a ton of lift on developers which helps us a great deal. We still need to put time into tuning what is in the defaults, but we can get up and running in short order using EM7.

We have been able to utilize categories and grouping for both customers and devices to streamline our processes for both monitoring and management of those devices.

Web monitoring, service and processes monitoring have saved and prevented more than just one outage.

The product works great and I feel what the team is doing and how they are moving is a testimony to their success.

The product was able to centralize our monitoring, graphing, and alerting systems (including PagerDuty integration).

Improved network infrastructure monitoring which reduces any unplanned outages.

Time. Very efficient in terms of deployment, and implementation.

It has given us comprehensive monitoring across all platforms. Better to have a best of breed tool than an SMB product.