ScienceLogic Other Advice

GauravSingh4 - PeerSpot reviewer
CEO at Parker Digital

We are a customer and a partner.

We are currently operating multiple versions of the product.

It may not be the right product if you want to solve a certain use case. You have to have the right use case. It's an excellent product if you have a broader strategy, either as an MSP or as an enterprise. If you just need to replace product “A” with ScienceLogic to monitor 100 endpoints, it's not the perfect use case for them. The perfect use case is how you get it to cover across multiple layers of network, applications, and cloud, especially towards hybrid monitoring. Potential users need more roadmap-based approaches versus a one-point use case.

I’d rate the solution a nine out of ten. My experience with other products and the support I received from ScienceLogic across multiple levels, from engineering to product, especially at the leadership level, has been good. The support and everything they do to help you and your customers are successful. Overall, I really like the product, and I recommend it.

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Britton Starr - PeerSpot reviewer
IT Infrastructure Manager at a real estate/law firm with 51-200 employees

I rate this solution a seven out of ten. It is as good as any tool on the market for true network monitoring and robust features. It is flexible and relatively extensible, but it is not easy to use.

ScienceLogic is slow to adjust to a rapidly changing market as everything is moving towards a holistic SRE approach. ScienceLogic is moving in that direction with the change ticket system, change tracking system pipes into a Datadog or a BigPanda and AI ops tools, but they are not keeping pace with the market.

We chose this solution because we knew how it worked, and the core competency of ScienceLogic is its core network monitoring functionality. It provided the needed features and bridged the gap between our distributed branch network and quarter enterprise network, which was sufficient.

If someone were using this solution for the first time, I would recommend getting a consultant and understanding what matters to the business. The business needs should dictate the monitoring. You need to ask questions like, How long does it take to load? When does the network circuit blip? Are the servers overloaded? It would help if you also had an expert who could understand the tool and have answers to these questions. If you already have a knock engineer or an SRE, ScienceLogic, it would be difficult for them to understand the tool. You may have to pair somebody who knows the business, needs and environment with somebody who has all the ScienceLogic expertise.

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Siva Jp - PeerSpot reviewer
Principle Architecture at LTIMINDTREE

People looking to use the solution must religiously use the tool's capabilities instead of trying to reinvent something that the tool does not do. They must use the Python capabilities available in the solution. It's helpful. The product needs a lot of improvement. I rate the tool nine because I have not completely utilized the potential capability of the tool yet. The tool has a lot of automation and integration capabilities. We can integrate the tool with many other tools. The solution is capable of integration both inside and outside. It comes with a lot of features, including discovery, monitoring, event management, and automation, for our hybrid cloud monitoring environment.

Overall, I rate the solution a nine out of ten.

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Buyer's Guide
ScienceLogic
March 2024
Learn what your peers think about ScienceLogic. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Farouk AYAD - PeerSpot reviewer
IT Enterprise Architect at Capgemini

We have five to six people that are used for the maintenance of the solution.

My advice to others is they need to map their requirement with the tool to see if it meets their needs. They might be able to find a less expensive tool that can meet all of their needs. The tool has a lot of capabilities but it is important to size it effectively.

I rate ScienceLogic a seven out of ten.

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Simha Lingaladinne - PeerSpot reviewer
Assistant Management Specialist at a tech services company with 10,001+ employees

We're a customer.

I'd recommend the solution to others.

There are many marketing tools in the market. I have less experience with those. I do, however, have experience with ScienceLogic. It has a good design. You might need someone from support to do the installation. However, apart from the installation, you can understand everything very easily. It has a lot of integration capabilities as well. We can integrate with a lot of things. We can monitor emails. We can monitor APL. We can handle customization and automation and there is a great dashboard. They have lot of features to take advantage of. That's why people should go and use the tool.

I'd rate the solution ten out of ten.

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Sreekta Mohapatra - PeerSpot reviewer
Event Management, Automation and Monitoring Consultant at a tech services company with 51-200 employees

We need good planning when implementing ScienceLogic. And planning in the sense that, for example, when I was transitioning from ITM to ScienceLogic, I'll just give an example to make it clear. We already had certain monitoring for the customer when I switched from ITM to ScienceLogic. First, we must collect all of the monitoring data and create our own inventory. Then we must determine what is the current application that the company desires to have in the future. We must look at the present, the future, and the past. And we have to create a good plan for what we will see.  And documentation is critical for any and all planning. After receiving those documents, you must have them approved by the customer.

We sometimes think we can do things on the fly. But, as I previously stated, ScienceLogic performs granular discovery in this case. Sometimes, such as with the network team, granular discovery is not desired. Because they do not want certain devices monitored, we must ask them again, what devices they need to be monitored. These are some of the things that should be considered or thought about. That is why I emphasize the importance of proper planning when implementing ScienceLogic. This is what I discovered because once you start discovering devices in ScienceLogic, you can't stop. It will discover everything from A to Z.

When you discover everything from A to Z, that, in turn, will cost you storage it will cost you everything. Then, when you start reporting it, there will be a lot of  data, unnecessary data, that it will slow down your CPU.

There are numerous possibilities. When it comes to planning or implementing ScienceLogic, you must have a solid plan in place, as well as documentation and technical documentation. All of these factors are critical if ScienceLogic is to be implemented.

I would rate ScienceLogic an eight out of ten.

I'm working on a monitoring environment and would like a product to monitor a specific part of the application. Not more, not less, but a little of both. When we talk about SAP and ScienceLogic, for example, I know you can integrate SAP with ScienceLogic. You can also monitor processes, but only at the process level; you cannot monitor at the application level. That brings us to this point. However, I would give it an eight because the infrastructure was excellent. It appears to be a far superior product to IBM Tivoli.  However, it does not support application monitoring. It had some collector issues at one point, but I'm not sure if it has since been improved or if new versions of ScienceLogic have been released. But, based on my limited experience, I like the product.

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TM
Administrative Assistant at First Rand Bank Ltd.

The tool works well. I do not have any issues with it. Overall, I rate the solution a six out of ten.

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Karthik Kumar R - PeerSpot reviewer
Senior System Engineer at a financial services firm with 51-200 employees

This is a pretty user-friendly tool. Much has improved in the newer version from a monitoring perspective. Everything will be in the UA so nothing is required at the back end. 

I rate this solution nine out of 10 because of its simplicity. 

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RK
IT Architect at a comms service provider with 10,001+ employees

Overall, I rate the solution a six out of ten.

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Pramodh Maheshwar - PeerSpot reviewer
IT Systems Engineer - Wintel at a tech vendor with 5,001-10,000 employees

ScienceLogic is a great tool for system administrators. It is convenient and feature-rich, with a lot of customization options available. The dashboards and support information are very specific and detailed; you can customize it for convenience. The pre-built information is also very useful and granular, making it easy to identify problems. The alert levels are well-defined and can be customized for each customer. ScienceLogic is also very intuitive and can automatically pick up signals and categorize alerts.

ScienceLogic's alert system is already top-notch, but you can also customize it further to meet the needs of each customer specifically. For example, you can set different alert levels for different SLAs. You can also customize the alert notifications to be sent to the appropriate people. This way, you can ensure all alerts are handled quickly and efficiently. We can also customize the alert levels depending on the nature of the issue. The alert system is designed well and provides very specific load ratings. However, we can customize the alerts per our customer's SL agreements.

Overall, I rate ScienceLogic an eight out of ten.

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it_user449121 - PeerSpot reviewer
Support Engineer at a tech services company with 51-200 employees

Pros:

- The platform is excellent for monitoring / alerting / ticket generation to ServiceNow

- You can customize virtually every aspect of the system.

- Phone-Home collectors allow you to deploy remote appliances within different networks with no need for VPNs.

- Virtual or hardware appliance options

- Excellent Customer Service and Support

Cons:

- The User Interface is a bit overwhelming until you become more familiar with it.

- No Configuration Backup support

- No NetFlow support

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it_user200376 - PeerSpot reviewer
IT Infrastructure Analytics with 1,001-5,000 employees

We’re now able to monitor our entire IT environment, both onsite and offsite in AWS, from one solution, with 1/5 of the staff that would have been required with the legacy solution.

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PV
Senior Infrastructure Architect

The benefit for ScienceLogic is they are agentless. This is one of the most benefits of using ScienceLogic. You often don't need to install any agents. When we used other solutions the agents caused us some delays in progress.

I rate ScienceLogic a nine out of ten.

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TL
Solution Architect

We are a partner and reseller.

The product has multiple deployment options. They do offer us a SaaS product. Therefore, it's available in the public cloud. Users have the option to deploy on-premises. It can be deployed in a private cloud or according to the customer's requirements. It has the flexibility to do that.

I'd rate it a seven out of ten. 

It's a good tool for monitoring hybrid environments. I would recommend it to others from a hybrid monitoring perspective and from a server database perspective. However, it does not have good capabilities for monitoring networks. It should not be used as a network monitoring solution. It needs to be more focused on infrastructure.

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it_user200583 - PeerSpot reviewer
Solutions Architect at a tech services company with 501-1,000 employees

Commit resources to focus on learning and exploiting all of the features. With so many features it can be a distraction. Need to have a clear set of requirements that you are looking to satisfy. Then you can layer on other features to compliment your original strategy.

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it_user203946 - PeerSpot reviewer
Senior Director of Systems Integration at a comms service provider with 501-1,000 employees

ScienceLogic is an excellent all around suite of tools. We were able to reduce the number of tools by its adoption. They constantly innovate and move in lockstep to most industry trends.

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it_user203946 - PeerSpot reviewer
Senior Director of Systems Integration at a comms service provider with 501-1,000 employees

You don't need an army of consultants to get really good results out of the toolset. They've met all of our requirements plus other requirements that were less tangible in the RFI.

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it_user743244 - PeerSpot reviewer
Director, Cloud & Data Center Technology with 1,001-5,000 employees

You must recognize the functional structure of your organization and make sure everyone understands the platform. Often times, companies find themselves faced with a "tool" sprawl. Monitoring and service assurance requires a disciplined approach and asking critical questions upfront helps solve many issues later.

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PR
Chief Information Officer at a tech services company with 11-50 employees

I am excited to see the new version, Version 8. But the product has continued to grow and whenever I have had issues, ScienceLogic has stepped up as company. I feel very comfortable recommending them as a solution.

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it_user468759 - PeerSpot reviewer
Sr. IT infrastructure specialist at a tech company with 10,001+ employees

IT services are an extremely powerful tool that is underutilized and very little time is spent in any of your training classes going over IT services. We have been able to collect data and report on data that no other tool I have found can report on without a massive amount of work. I also believe your staff needs to be trained to a higher degree on IT services. Monitoring and event management is simple, you provide customers the ability to relate the data and aggregate the data collected. During symposiums customers don’t seem to know the power they have in front of them if they learn the IT services. IF I were in charge of ScienceLogic I would find a way to promote and Sell IT services. The use cases are endless.

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it_user203520 - PeerSpot reviewer
Technical Implementation Manager at a comms service provider with 51-200 employees

It has allowed us to grow. We’re able to offer new services to our customers that they didn't have in the past. So this is opening a whole new door of monitoring offerings to our customers and what we can provide for them on top of what we already are providing.

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VS
Senior Consultant at a tech services company with 201-500 employees

I would rate ScienceLogic a ten out of ten. It is a pretty good and well-done product.

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it_user200502 - PeerSpot reviewer
Service Delivery Manager at a tech services company with 51-200 employees

It's packed with features and out-of-the-box integrations, there is quite a bit going on in this tool, so the learning curve can be a bit steeper than other tools in this category, but very powerful and customizable, and their support infrastructure is top notch.

Talk to Sales and Technical Support - ask a lot of questions. They will get you set on the right course.

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it_user469815 - PeerSpot reviewer
Systems Administrator at a tech vendor with 501-1,000 employees

I cannot stress how great the Power Packs are. The Pure Disk and Cisco UCS packs are out of this world. There haven't been many things we have not found integration for.

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it_user336069 - PeerSpot reviewer
CTO at HOSTING

No platform is perfect, and if anybody tells you their platform is perfect, they're probably in sales. Realistically speaking, when you talk about the technology behind a platform, you talk about entering into a partnership with somebody like this to operate at this kind of a scale, it's what I call a five-year decision. It's something that I want to do and then not have to think about for at least the next five years. You don't do that with just technology. There's no one technology that you're going to do, that you're to select that's going to give you that. The package really is the technology and the people that are behind it. The team at ScienceLogic has done a phenomenal job helping us to scale and helping us to tackle any hurdles that we run into.

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PS
Sr. Consultant at a tech services company with 10,001+ employees

Before implementation, be sure to clarify all the customer's requirements, then choose products accordingly.

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it_user720336 - PeerSpot reviewer
Manager, Cybersecurity Operations Management at a media company with 10,001+ employees

If your looking to have an OSS, demo EM7.

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it_user450750 - PeerSpot reviewer
IT Coordinator at a transportation company with 51-200 employees

ScienceLogic is a great company! I worked with them for the past 6years and their growth shows that they are the leader in monitoring segment for small to medium companies. Keep up good work.

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it_user450789 - PeerSpot reviewer
Member of Technical Staff at a tech company with 501-1,000 employees

I highly recommend on-site training from ScienceLogic's staff. They convey a great deal of information very quickly and painlessly.

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it_user468750 - PeerSpot reviewer
Associate IT Infrastructure Specialist at a tech company with 10,001+ employees

ScienceLogic is a tool that you can appreciate to multiple levels of technical experience. The ability to customize and grow the tool to the company needs is a huge benefit.

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it_user451965 - PeerSpot reviewer
Service Manager - Remote Monitoring and Management Center at a tech services company with 1,001-5,000 employees

There are some very nice features built into this solution but it does seem to serve enterprise level customers more than any others.

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it_user194697 - PeerSpot reviewer
System Administrator at a tech services company with 51-200 employees

Test the product thoroughly and do a cost analysis to see if the product is suitable long term.

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it_user194922 - PeerSpot reviewer
DataCenter & Facility Consultant at a manufacturing company with 1,001-5,000 employees

It has a speedy deployment and an impressive dashboard.

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it_user200574 - PeerSpot reviewer
Manager - Managed Services at a tech services company with 501-1,000 employees

Implement with a consulting group that knows the product. Don't expect the talent at ScienceLogic to help with process. The infrastructure you place this product on makes a huge difference.

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Buyer's Guide
ScienceLogic
March 2024
Learn what your peers think about ScienceLogic. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.