We started off with infrastructure monitoring, then, over a period of time, we added on the application monitoring and cloud monitoring as well. It's been an incremental thing for us.

The solution is a hybrid monitoring solution for infrastructure and cloud environments. It offers discovery, relationship mapping, and integration with CMDB and ticketing systems. We use the product to integrate relationship mapping to CMDB in real-time and automate incidents. After monitoring the infrastructure and cloud, the product performs incident automation, including data center automation. We also use the product for remediation or diagnostic-level automation.

ScienceLogic is primarily a network monitoring tool. We used it alongside another tool. Initially, ScienceLogic was supposed to replace the old tool, but we used it for so long and never fully transitioned. ScienceLogic has a lot of benefits, with additional functionality through power packs and the ability to build things out manually. It is also more flexible than other tools but very manual to configure.

Initially, we received some help configuring ScienceLogic to monitor externally polling databases. ScienceLogic also combined that with its network device polling and gave us a complete picture. We had about 1500 branch locations and 100 on-premise network devices, so ScienceLogic was the tool that could merge those two worlds.

We are using ScienceLogic for monitoring and orchestrating the remediation.

I work for three companies where the usage is different. Earlier, the main usage is to monitor customer service. Later on, it was a tool used for a combination of both Splunk and ScienceLogic. Now it is different, and now we are using it to look for limited server monitoring. It's different in all the different ways I have been worked with the tool. However, basically, it's for monitoring for the most part.

When discussing network devices, for example. When you enable network monitoring, you should be aware of what is being monitored, such as devices, switches, and hubs. You must be aware in order to enable monitoring, but when you try to discover a device within ScienceLogic, it performs granular discovery. You don't have to worry about which location, site, place, or subset or subset of devices is installed or placed. It performs granular discovery. 

We know when we talk about certain appliances, such as XClarity or certain Cisco appliances or other appliances, many nodes or hub switches, servers, and devices are connected to a single hub in an appliance. When you find a specific appliance, it will perform a granular discovery until the last child is found. If you try to find a parent, it will only find up to the last child, which is not the case with other monitoring tools. This is one of ScienceLogic's best features.

This happened in our previous company's environment, they didn't have a proper inventory where they could have given us the details of devices, hubs, and switches, because if it's a large company with a large infrastructure, they rarely get to have an updated inventory. It is extremely difficult to obtain each and every inventory when working on such projects or transitions. That's when ScienceLogic came up with this granular discovery, in which it discovers each and every child within that specific parent, appliance, or device.

As a result, we were able to return a report. Essentially, ScienceLogic is used as a reporting tool. Instead of giving us the inventory, we ran a report after the entire discovery to show the customer, what they have in their environment that they were not aware of. It was a nice thing to boast about because they were unaware of their inventory, but we were able to provide them with that inventory.

Another application was to use ScienceLogic as a source of truth. When we say the source of truth, we generally refer to CMDB in large environments. When we go for ticketing or any kind of event management, it generally refers to the CMDB, pulls the data, pulls the server information, drags it to the ticketing into the system, and it provides all the details in the ticket.

But sometimes the CMDB is not updated, either because it requires manual updating or because someone is attempting to upgrade or update it through some script or something, and somewhere, there is a miss. However, when we use ScienceLogic as a source of truth, there is nothing to miss because whatever is discovered within ScienceLogic can be used as a source of truth. Essentially, ScienceLogic would have the information that CMDB does not have.

These were two cases, test cases, or things that we came across. And we were overjoyed to offer the customer the solution, that they could use ScienceLogic as a source of truth, instead of referring to CMDB. That's when we suggested that they integrate ServiceNow with ScienceLogic and use ticketing instead of a CMDB. At the time, we had completely removed CMDB. Maintaining CMDB is also an expense. We actually save the customer money with the help of ScienceLogic.

We use the solution to monitor servers and DNSs.

I use the solution in my company mainly for infrastructure monitoring.

Our primary use case of ScienceLogic is as a monitoring tool. We wanted something adaptable that could monitor numerous environments and specific monitoring based on the vendor. We're a supporting organization with 170 data centers around the world. I'm a technical lead and we are customers of ScienceLogic. 

We use the solution for monitoring networks, applications, and server environments.

We use the product to monitor our servers, network switches, and other devices. We can check if there are any issues with the patching.

ScienceLogic can be deployed on-premise and on the cloud. It is up to our clients what cloud provider they want to use. They can choose from many of the cloud vendors, such as Amazon AWS, Microsoft Azure, or Google Cloud. Most of our offerings are still using the IBM cloud.

We are only using ScienceLogic for infrastructure. It can be for a small account, it could be a large account. Most of our large accounts are Fortune 500 companies. We have some of the large accounts around the globe, which are using ScienceLogic to manage their business.

It's an IT infrastructure monitoring tool. It's mostly used by the IT team. It monitors the environment like the server database and cloud environment. 

We are using ScienceLogic primarily for monitoring our infrastructure, a few specific services like Citrix, and a few websites and their publication. We have private cloud deployments as well as on-premises deployments.

This tool is the combination of ITSM and EMS.