SCOM Benefits

Hussein Taha - PeerSpot reviewer
IT Enterprise System Administrator at Misr Technology Services

SCOM has helped us to monitor all the VMs in our environment, especially the Windows servers. This is our scoop, we monitor all the VMs that have OS Windows servers. The best part of SCOM is that we have a major comeback with it and can apply something that could act as a counteraction. Once an action appears, there is a counteraction in order to avoid any interruption to the service. This is the best way the solution has improved our organization.

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Amar Sharma - PeerSpot reviewer
Monitoring Systems Engineer at Monster Worldwide

The solution helped monitor web servers, database servers and alerting, which is very useful.

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Trevor Watkins - PeerSpot reviewer
Server Applications Senior Administrator at Home Hardware Stores Limited

The solution has improved our overrides and the ability to start services if they're stopped.

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Buyer's Guide
SCOM
March 2024
Learn what your peers think about SCOM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
it_user937584 - PeerSpot reviewer
Manager, Principle Systems Engineer and team lead at BCX

SCOM (System Center Operations Manager) has helped improve our organization through reporting capabilities. The reporting is very good. We're an outsourcing company, so we provide services and manage service and as a service. We have a multi-service environment, so it is complicated to monitor and maintain. 

The alerting with SCOM is incredible. The product works well with multiple environment integration, and if there is an issue, the system forwards alerts to different service desk systems so that the issues are handled appropriately. There are actually numerous things the solution does for our company to automate processes, and, to top it off, it's a stable application.

I'm the operational manager for Business Connections Monitoring Toolsets. We do installations of this product. We do the configuration. We take care of changes in threshold if needed, and supply additional expertise for critical projects as needed. We monitor everything to be sure things continue to work optimally and do things like monitor hard drive space, etc.

The integration with Power BI from the SCOM database offers incredible possibilities for enhancing user experience. That integration is added value to our services because of what it can do and what we can make it do for clients.

People don't have to log on to the console to see what's going on. They get all the data through the integration between Power BI (Business Intelligence) and SCOM. It is extremely flexible and can be adjusted to meet specific operating criteria. 

If I compare the SCOM solution with the CA UIM (CA Technologies Unified Infrastructure Management) products, the CA products are horrendous in comparison. It's not stable in the way that they do their aggregation and their roll-ups. Really the methodology doesn't make sense. SCOM handles these things without a problem.

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MO
Lead specialist at OKCIUS (Pty) Ltd

This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis. This is possible because we first built out the monitoring platform and made sure that all of the components were being monitored. Then, we created a distributed application view, which is a drawing of all of the components being monitored for each application. This is what we then provide to the application teams. 

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it_user397317 - PeerSpot reviewer
Programmer Analyst at a leisure / travel company with 10,001+ employees

After reviewing alternatives based on our existing needs, we decided against SCOM for the time being.

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AB
Monitoring Systems Administrator at a pharma/biotech company with 10,001+ employees

I am a member of the monitoring team. This solution saves us a lot of work, mainly in creating monitoring packages for Microsoft products, since those packages, created by the product team in Microsoft, can be downloaded directly from the console.   

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MM
IT SEC at a government with 10,001+ employees

SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster.

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it_user369861 - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees

If SCOM is implemented correctly, it can take away the need for administrators to constantly monitor things or perform health checks. SCOM can be set up to alert when an issue occurs and SCOM is often easy to link to a ticketing system so a ticket will be generated automatically when issues occur. SCOM can even be set up to send emails/SMS when a problem occurs in your environment.

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it_user374592 - PeerSpot reviewer
Senior Consultant at a tech services company with 5,001-10,000 employees

It has always helped to streamline our monitoring in various areas and helped to provide good reports to various in-house teams as well as provide alerting for the whole of our data center.

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VR
Head of IT South America at Compass Minerals

This solution allows us to standardize all of the reports for monitoring the network. It helps a lot for auditing purposes.

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it_user368364 - PeerSpot reviewer
Senior SCOM Engineer at a tech services company with 51-200 employees

My organization is used to install this product at various companies. But after installing this product at various companies, I have seen these companies improve as far as day to day problems. This product helps companies detect problems before they cause any real problems like downtime. It also helps companies to determine where a problem might exist in their current environment and helps the companies correct these problems with the knowledge base that it uses for each of the problems it detects.

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it_user617970 - PeerSpot reviewer
Senior System Engineer with 1,001-5,000 employees

It has streamlined alerting and gave us the ability to monitor websites better.

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it_user380994 - PeerSpot reviewer
Senior Officer in IT management systems department with 501-1,000 employees

As any helpful monitoring tool, SCOM improved vision of core problems of the IT environment for the technical support team, helped locate causes faster and consolidated monitoring functions in fewer hands. With some reporting and dashboarding additions, SCOM helped the IT department show its value for business users.

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PZ
Operating Partner at Thoma Bravo LLC with 51-200 employees

We are able to do problem determination on runaway processes. 

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it_user404895 - PeerSpot reviewer
IT analyst - NOC at a manufacturing company with 1,001-5,000 employees

Ticket Automation has taken a considerable load from the NOC.

Custom Tasks allows NOC to perform all basic troubleshooting from the SCOM console itself.

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it_user375357 - PeerSpot reviewer
Advanced Systems Engineer - 3 at a retailer with 10,001+ employees

All our environments are automated to automatically install the SCOM agents across different domains which helps us to check the health of the server, to get the server details like IIS, app pools, Performance counters like CPU, Memory, Disk usage, etc.

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it_user384843 - PeerSpot reviewer
Group IT Infrastructure Manager at a tech services company with 1,001-5,000 employees

We heavily rely on SCOM as our pro-active monitoring tool. We have prevented various problems and have been able to resolve issues quickly with the informative detail raised in SCOM alerts, it assists our department in being pro-active in regards to resolving issues with servers/services rather the reactive. The level of monitoring from overview health to granular object monitoring is excellent.

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it_user376986 - PeerSpot reviewer
Senior Consultant at a tech services company with 501-1,000 employees

Having a round the clock watchmen offers great peace of mind. Typically my organization uses it for monitoring our virtualisation environments specifically Hyper-V and VMware as well as all the services we run from it. We've had outages at two am and three am that was automatically resolved by SCOM saving us time and money. The saving came from not having to rely on highly priced out of hours staff to resolve any potential issues.

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EP
Snr Systems Engineer at a tech services company with 5,001-10,000 employees

This solution has improved our organization from an insight point of view. We have gained valuable insight from a holistic level to inform us what's happening with infrastructure, across our data center, servers, and client environments as well. It also integrates into our service desk systems, so it is a vital part of the organization.

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it_user379620 - PeerSpot reviewer
IT Infrastructure Engineer at a financial services firm with 501-1,000 employees

In my previous position, there was basically no true infrastructure monitoring at all – they were relying on alerts configured per system or device, and consequently there was a lot of firefighting and working reactively to problems that occurred.

My first priority when I started was to implement enterprise monitoring and alerting, and SCOM was approved. Once it was in place and tweaked to that environment, we experienced a lot less firefighting and were able to prioritize issues as they came up. Less late nights, too.

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it_user368478 - PeerSpot reviewer
SCOM Senior Engineer at a retailer with 1,001-5,000 employees

The company to which I am currently contracted is in the process of creating SNMP Management packages for our network devices. Very steep learning curve but the results are fantastic. Anything that can be accessed via SNMP commands, SCOM can retrieve via SNMP Gets. This fulfills the network monitoring need extremely well and now we are getting alerts that allow us to pre-empt problems before they become service issues. This is making our network much more stable.

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it_user375540 - PeerSpot reviewer
SCOM Specialist at a healthcare company with 1,001-5,000 employees

In every case so far we managed to move from a slow reactive type of non-monitoring toward a proactive monitoring for different layers within the organization and real insights into their IT environment from different angles. Including helpdesk, system admins, IT management, company management, departmental staff and managers. Creating good dashboards makes the monitoring come more alive as well and move it over and above a long list of mixed alerts.

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it_user372540 - PeerSpot reviewer
NOC Senior Technical Shift Leader at a tech services company with 501-1,000 employees

SCOM 2012 monitors each node and advises you that a particular node is unreachable/down in a very short time. This time a.k.a as the polling time is dependent upon number of nodes, network traffic and the speed of the scom servers and network equipment. Having a short time helps to meet the SLA target.

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it_user370203 - PeerSpot reviewer
Microsoft System Center Consultant with 10,001+ employees

I've done multiple implementations of SCOM and once you have it technically tuned, have your methodology and processes implemented it really makes a difference in how aware Operations becomes and how fast they can discover and act on incidents both pro- and reactively. Distributed Applications enables you to give developers and business valuable insight into their IT infrastructure.

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it_user370770 - PeerSpot reviewer
Chief of Monitoring Service at a retailer with 1,001-5,000 employees

IT management experienced a big improvement after implementation of this product. We use very tight integration with service desk software. SLA of IT services increased significantly.

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it_user146802 - PeerSpot reviewer
QA Engineer at a consumer goods company with 1,001-5,000 employees

Managing a fleet of 9000-plus servers across multiple time zones and administrative domains, the ability to alter a threshold across the entire fleet within seconds has improved how my organization functions.

It has reduced the amount of time we spend in an operational support role, allowing us to focus on designing and building custom monitoring.

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it_user382557 - PeerSpot reviewer
IT Administrator & Major Incident Coordinator at a tech services company with 501-1,000 employees

SCOM is a required tool in my job since I am responsible in overseeing multiple virtual and physical servers and services for a bank.

The warnings and errors I receive such as low disk space warnings allow me to easily determine the impact it has on the server and call out the required people to get the issue resolved before it's too late

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it_user369678 - PeerSpot reviewer
IT Consultant with 501-1,000 employees

Proactively monitoring the infrastructure servers and applications and reporting issues. Dashboards are very valuable to enable day-to-day monitoring.

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it_user82122 - PeerSpot reviewer
Solution Architect at a cloud provider with 1,001-5,000 employees

SCOM provided end-to-end monitoring for all aspects of the infrastructure, including web sites, network devices, databases and applications. Now, c-level management can easily see overall service-level dashboards and SLAs for mission-critical services.

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it_user337107 - PeerSpot reviewer
Manager: Monitoring, Performance, and Availability at a hospitality company with 1,001-5,000 employees

We used SCOM as our centralized pane of glass. We had other tools that were also directed to SCOM. Our NOC analysts were able to quickly see alerts and resolve. SCOM was able to monitor our Windows environment very well.

SCOM will allow you to go from firefighting mode to a more proactive stance when finding issues.

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it_user372657 - PeerSpot reviewer
Infrastructure Consultant, specialist SCCM, SCOM, VMware, Hyper-V at a tech services company with 51-200 employees

After a proper setup and MP fine tuning it offers a very fast view of your entire environment or just a special app, etc.

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it_user375618 - PeerSpot reviewer
Senior Technical Consultant at a tech consulting company with 51-200 employees

Proactive monitoring has helped us prepare and mitigate potential issues before they even happen. This comes in the monitoring of general server health and custom alerts for event log entries that are known indicators of potential issues.

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it_user375591 - PeerSpot reviewer
BI Analyst at a tech services company with 11-50 employees

SCOM has helped us to reduce the time taken to address the issue and identify the false alerts triggered in an efficient manner. It's a reliable tool when it comes to monitoring and can be implemented in an environment which hosts critical information and has high revenue for the organization.

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it_user190191 - PeerSpot reviewer
Technical IT Manager at a engineering company with 1,001-5,000 employees

Ability to know when servers are offline through agent heartbeats.

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it_user402498 - PeerSpot reviewer
Director at a tech company with 501-1,000 employees

We are a service provider of these solutions to our clients. And we can see the change, how the IT team were able to have control and adapt quickly with SCOM.

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FO
Windows Administrator at a government with 501-1,000 employees

This product allows me to measure the level of availability of services and detect errors in them.

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it_user382458 - PeerSpot reviewer
Senior Production Analyst at a tech services company with 1,001-5,000 employees

This tool could be improved especially for tasks for our Capacity Planning Team and Monitoring Team. The Capacity Planning Team collect data through the reports from the Operations Manager for the memory, CPU and disks during the month. The use this to make dashboards to show their customers about their environment. With this, it’s possible to show environment of each customer.

For the Monitoring Team, it helps monitor a simple and complex environment in IT sending determinate alerts. For example, if your team receives a determined kind of alert, they will work on the solution before that problem occurs. Through the Operations Console, the Monitoring Team can see critical and warning alerts and if necessary, dispatch for a responsible team is the Database Team, Operating System Team or Exchange Team, etc. It’s clear that it's also possible to send alerts creating split groups for Database Team, Operation System Team, and send alerts for the respective products to the team responsible. It depends on each organization.

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it_user393687 - PeerSpot reviewer
IT Technical Support at a local government with 501-1,000 employees

It is in our starter pack for new employees joining the IT division. Working with SCOM enables new hires or management trainees gain insight into the inner workings of the the business with emphasis on uptime. 

The monitoring features are top notch. 

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it_user79782 - PeerSpot reviewer
Engineer at a tech services company with 51-200 employees
This product is really easy to use and has best monitoring capabilities when used to monitor Microsoft products. View full review »
it_user539793 - PeerSpot reviewer
IT Solutions Architect at a financial services firm with 1,001-5,000 employees

SCOM: The product has helped our organization with in-depth monitoring.

WhatsUp Gold: The product has helped our organization with VM monitoring.

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it_user140667 - PeerSpot reviewer
Principal ICT Architect with 501-1,000 employees
Ability for support staff to know when there is a problem, identify where the problem is, and figure out what is causing the problem, ideally before the users of the applications encounter the problems. View full review »
it_user76893 - PeerSpot reviewer
Consultant at a tech services company with 10,001+ employees
We were supporting a bank infrastructure using SCOM, and their application availability improved a lot as we had the real time monitoring of the applications due to which application issues were fixed before the end user comes up and complains. View full review »
Buyer's Guide
SCOM
March 2024
Learn what your peers think about SCOM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.