SCOM Customer Service and Technical Support

Pieter Van Blommestein
Manager, Principle Systems Engineer and team lead at BCX
Technical support from Microsoft for SCOM is always excellent. By comparison, I've been fighting with CA Technologies and how they do things. It is not the same kind of experience. If you log requests for technical support to tell them what the problem is, they ask a few questions in the investigation. You supply them with the information and from there on you do not know the response time. Depending on the severity of the issue you report on the call, it will be handled more quickly. If it's urgent, then they react very quickly. If it is not urgent, it is not quick even if the answer is simple. What I like about the SCOM technical support is that they tell you what causes the issue when they find the resolution. They give you a report, they tell you what caused it and what the solution is. That helps make the solution make sense and maybe can help avoid other issues in the future. View full review »
Amit Ben-Horin
Monitoring Systems Administrator at a pharma/biotech company with 10,001+ employees
We only had one problem that we needed Microsoft support for. They helped us with the problem but it took time. It is difficult to rate their support given that we have only opened a single ticket in the past. View full review »
Enginsys677
Snr Systems Engineer at a tech services company with 5,001-10,000 employees
The vendor support from Microsoft is fantastic. I've dealt with many consultants from Microsoft before and I would rate my experience a ten out of ten. View full review »
Find out what your peers are saying about Microsoft, Broadcom, Micro Focus and others in Event Monitoring. Updated: March 2020.
407,401 professionals have used our research since 2012.
Morne' O'Kennedy
Lead specialist at OKCIUS (Pty) Ltd
I have never had to contact technical support. View full review »
Molatelo Mashabela
IT SEC at a government with 10,001+ employees
The customer service and technical support was very good. There was a human error from our side. I am not sure if it was from the database or not because I was unable to restore my data for a couple of weeks. The Microsoft engineer came on site, and he assisted us with that. He sorted the issue out and explained to us why we are unable to get it sorted out ourselves. View full review »
Vinicius Ribeiro
Head of IT South America at Compass Minerals
The technical support is good. We had some problems post-implementation. There are not many people who really know this software, so there are not many experts on the market. View full review »
Marc Zijnge
Head of ICT at JAROLA
I haven't called technical support yet. View full review »
Enginefra677
IT Infrastructure Engineer at a manufacturing company with 5,001-10,000 employees
The support is fine with Microsoft. I don't have any issue with that. Compared to companies like HP and Micro Focus, the support from Microsoft is awesome. View full review »
Endre NĂ©meth
Senior IT System Owner and System Management Specialist at MOL Plc
I like the service that we receive from the Hungarian technical support team. It is very useful and has good coverage. View full review »
Find out what your peers are saying about Microsoft, Broadcom, Micro Focus and others in Event Monitoring. Updated: March 2020.
407,401 professionals have used our research since 2012.