SCOM Room for Improvement

Pieter Van Blommestein
Manager, Principle Systems Engineer and team lead at BCX
Even though I think there are ways that this product is superior to most other solutions on the market, there are quite a few things that it does not do alone. This is where the product can be improved. One of the facets is in network monitoring. In fact, it can use quite a lot of improvement in that area. That's where products — like CA Technologies Performance Manager — are much better. You can do a lot with it that you can not with the reporting in SCOM. However overall that CA product is not as well rounded and complete. The Scrum files that you set up can be made better. For example, you may want accounts that have access to the SCOM console to have more granular access. For example, you may have a situation where you prefer that only certain engineers will be able to add agents to the server — and only the server. But you can't set up the permissions that are this granular. Likewise, it may be that you want to assign someone the right to do threshold changes or to the environment of certain places of certain management groups. It is not part of the standard solution. With other monitoring tools, you have the ability to set the permissions granularly, which SCOM actually doesn't do. So I hope that they would add that feature and support granularity. There are other ways in which to do it, but if you can do it in the monitoring tool itself and in the administration, then it'll make things much easier and make it a far more complete, unified solution. One more thing would be better application monitoring. Products like AppDynamics do that very well and exceed the capabilities of SCOM. What I think I would like to see is for SCOM to be more of a complete end-to-end solution so there is no need to look to other solutions or work outside of the singular product. View full review »
Manager at a financial services firm with 1,001-5,000 employees
The dashboard is one place where the product can be improved. We finally needed to get a customized dashboard from the NOC (Network Operation Center) team. The dashboard that was included with the product just did not do what we wanted it to do. I am not sure, exactly, what should be included with future releases. There are already a lot of features there in the product. The main thing I can suggest is that Microsoft also provides management packs for monitoring third-party products with the product. If that were included with SCOM, that would make the product even greater. For example, to monitor an Oracle database, you need to look around to get a management pack separately. It could just be included instead. You can monitor any non-Microsoft product with Microsoft SCOM if you have the management pack for that product. You need to purchase that management pack. You can get them sometimes from Microsoft and other times from the third-party vendor. View full review »
Zahari Zahariev
Information Technology Auditor at a financial services firm with 10,001+ employees
In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices. We have not seen the collected data so it makes it challenging. I would also say that agentless monitoring needs to be included. Something like this is pretty difficult if you don't have a particular agent. It's not so easy if you have to use something like a proxy to implement a work around. They should include a solution for discovering devices and something like an agentless monitoring solution for a particular device - just to understand what your environment looks like. I'm not saying that they should provide all the information for the device, but at least availability and partial monitoring based on SNMP. Because I know that other solutions have it. Maybe Service Center Operations Manager has already provided those things in the latest version, but I'm not familiar with it. View full review »
Learn what your peers think about SCOM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
441,672 professionals have used our research since 2012.
Amit Ben-Horin
Monitoring Systems Administrator at a pharma/biotech company with 10,001+ employees
All of the areas of reporting are very bad and need to be improved. It is not simple to get a report. Even the monitoring people, who are supposed to be familiar with the system, are having difficulty generating specific reports. Also, the information in the reports is not user-friendly. The console is very slow, and not user-friendly. Even the browser for the web console is not very friendly, and I would not consider it useful compared to other ones that I have worked with. I would like to see the inclusion of more monitoring templates, where I would just have to enter variables and nothing more. If there were a template then it would save time, rather than have to create it again. The monitoring of Linux servers needs to be improved because it is hard compared to other products. View full review »
Snr Systems Engineer at a tech services company with 5,001-10,000 employees
On-prem network monitoring is something that could be improved drastically. In fact, it should have better end-to-end monitoring from the physical layer up to the software. View full review »
Morne' O'Kennedy
Lead specialist at OKCIUS (Pty) Ltd
The end-user components, including the dashboards, the administration console, and the web console, need to be improved. I would like to see more focus on application monitoring in the next release of this solution. View full review »
Molatelo Mashabela
IT SEC at a government with 10,001+ employees
I don't really think anything needs to be improved. We will soon be trying to use it with Microsoft to log analytics and that will be cloud-based. I would like to have the ability to schedule my reports via email or through SMS. Then there is also an issue with capacity and limited space. That is something that needs to be improved. View full review »
Project Manager at a tech services company
Some checking issues could be improved. Checking some activators. It would help if we could export in some cases, because it may be that some people want to move the screen from the book to share reports. If it was possible to embed it in a report, that would be good. In other words, I would like more customized reports. I would definitely like to see the ability to go through the total life-cycle in the next release of SCOM, to cover everything. But in some cases, especially retrospectively, this is not happening, or not happening well. I'd like to see the retrospective outcome in the knowledge base. It would be good if it could accommodate some learning out of the box, together with information from the recording session. There are levels to it, but some of the records we keep often go to quickly deliver the project. But in most cases, they skip the retrospective part and lessons learned. It would be good to declare something in the knowledge base where people can easily put it and access their input of lessons learned. We've yet to see that in previous projects. But I'd like to get to the level where whenever a new person starts a project, they could visit the knowledge base and the retrospective section, and get some knowledge out of the box, which was not covered in the process. On a scale of one to ten I would definitely rate SCOM an 8. That's because people should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately. View full review »
SCOM Administrator at a government with 201-500 employees
SCOM has a lot of powerful features but it is not simple to use. We are using a third-party presentation layer to show all of the data because SCOM does not show it in a very nice and easy way. It is not an interface that you would expect to see in 2020. The interface is a little bit cumbersome and certain actions could be simplified. For example, many of the things that we do require clicking through many menus. Maintaining this product is very hard to do. View full review »
Vinicius Ribeiro
Head of IT South America at Compass Minerals
This product is not easy to use. I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on. View full review »
Marc Zijnge
Head of ICT at JAROLA
Price is always an issue with Microsoft and could be improved. View full review »
IT Infrastructure Engineer at a manufacturing company with 5,001-10,000 employees
I would like to see better support for monitoring Unix-based systems. The Unix management functionality is not yet truly mature. The reporting capability needs improvement. This solution would be improved if the management functionality were expanded to include other products, such as WebSphere MQ. View full review »
IT Officer at a financial services firm with 501-1,000 employees
The dashboard features are not user-friendly for our management team, only for the technical department. We are currently looking for a plugin for the dashboard to assist in monitoring the dashboard in the SCOM server. At this time, SCOM is only being used in our IT department. Digital console is not available to our users, management team, or senior persons, and they are not allowed their own login to see what is happening in the network system. The only access that we have is to dump the reports to provide them to our management team. It doesn't monitor the Fortinet devices well. View full review »
Endre Németh
Senior IT System Owner and System Management Specialist at MOL Plc
The console feature is very poor, and it would be very good for us if this were improved. The application monitoring feature is also poor. I would also like to see better training materials. What we currently have is very light. The ability to connect to cloud-based solutions would be very good. View full review »
Learn what your peers think about SCOM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
441,672 professionals have used our research since 2012.