SCSM Initial Setup

Tariq Khan
C5ISR IT Consultant at a construction company with 501-1,000 employees
From the infrastructure perspective, the setup is not a big deal. It is really simple. But from the operation perspective, you need to define the SLA (Service Level Agreement) and you need to define how you use the chain management copy process. You need to define your own clauses and many things that can take six months or one year. It depends on your situation. If you need to customize it, the customizing takes time. Many of the things are out of the box and they do not need a lot of customization. On the other hand, too much customization is not the way it should go. It may cause problems later. It should be as straightforward as possible for deployment and not add complexity just for complexity's sake. A little development for a few things, especially for the integration, should be what you want to shoot for. View full review »
Khaled-Gaafar
ITSM & Project Management Consultant at a tech services company with 11-50 employees
The initial setup is not very complex, but it requires some basic knowledge and skills to understand how to install the SQL server. It's not straightforward, either. It's something in the middle. However, it requires some technical know-how. That said, it is easy to learn how to install it. It's not like SCCM for example. System Center Configuration Manager is much more complicated. There are others as well that are not easy to install. This solution is just much simpler to handle in comparison. In terms of deployment, the basic installation could take one day just to install the servers without any configuration or special customization taken into account. It might take one to two days, or, more likely, one and a half days to install the basic servers and to prepare the infrastructure for the program. In order to configure the product and make the customizations based on the customer needs or requirements, it could take as long as three or four months. That's on average. It could also take up to six or eight months for a full deployment, but it depends on the client. You only need one person to deploy the solution. Any ticketing system, any ITSM tool, doesn't require many human resources in order to complete the project. Products like Service Now might require more people. One for implementation, and one for the development, for example. In Service Manager, we might need one more person who has some SQL reporting skills who can help us create a custom report. For a normal installation, however, one consultant is enough. You also only need one person to maintain it. Sometimes after doing the project, after completing the project via one consultant, we assign another consultant for the maintenance. However, the maintenance itself is quite minimal. View full review »
SergiusNkomadu
Managed Service Specialist at a tech services company with 51-200 employees
For anybody who has the training, this is an easy solution to set up. When I first deployed this solution, it took me about five days. The reason it took this length of time is that I was integrating with WSUS, and it is a separate server so there are a lot of patches that need to be done. In other cases, the initial setup is more straightforward. View full review »
Find out what your peers are saying about Microsoft, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: January 2020.
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Olakunle Oredein
System Specialist
The initial setup was a bit complex. It wasn't that user-friendly. My team had to play around with it a bit. View full review »
EddieShilaluke
Information Security Manager at Dmr
The initial setup is quite complex. It requires someone with advanced knowledge to install it. View full review »
reviewer1183044
Service Manager at a tech vendor with 51-200 employees
The initial setup isn't too difficult. It's moderate in terms of difficulty. It takes a bit of work to personalize it for our purposes. View full review »
Find out what your peers are saying about Microsoft, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: January 2020.
399,230 professionals have used our research since 2012.