We did evaluate other solutions before choosing SCSM, such as InfraStruXure Central, Ivanti, and IBM BigFix. The GUI and the features that are available in SCCM are more flexible for the administration to manage, compared to IBM BigFix or Ivanti.

My company chose SCSM over other tools in the market since it is one of the most stable and reliable tools.

The difference between them is the integration. Because Microsoft can do a seamless integration to all the solutions. But when you are dealing with a third party you have to look for a problem, do the customization before you start allowing it to speak to the solution. So that is what is different between them but some of them are okay. Then some of them can be easily integrated some experience for somebody to arrive at a good answer.

We are currently evaluating other solutions such as ServiceNow and BMC Helix ITSM. Our intention is to replace this solution with a better one.