SCSM Primary Use Case

Tariq Khan
C5ISR IT Consultant at a construction company with 501-1,000 employees
We use this for ticketing. Initially, it is just like ticketing but we wanted to have some change management configuration as well. The possibility for change management and the ticketing system are the two main use cases for this product for us. View full review »
Khaled Mostafa Gaafar
ITSM & Project Management Consultant at a tech services company with 11-50 employees
We primarily implement the solution to clients. View full review »
reviewer1259652
Managed Service Specialist at a tech services company with 51-200 employees
We have the product installed on-premise but we are starting to integrate some of the cloud functionality. We are a systems integrator so we deploy the solution for our clients. We're deploying it for some banks that are big companies. We're doing for some small companies that are growing to help them with their growth. It depends on the demand of the customer and whether the customer can pay the license that is attached to it. So if the customer can pay, we go on with the deployment. View full review »
Learn what your peers think about SCSM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
455,108 professionals have used our research since 2012.
reviewer1259652
Managed Service Specialist at a tech services company with 51-200 employees
We are a system integrator and this is one of the solutions that we provide to our customers. I have used 2012, 2015, and 2019 versions of this solution and have seen all of the different features. I am quite sure that I can do almost anything that is available in the suite, but I primarily generate customized reports. View full review »
Olakunle Oredein
System Specialist
We use it when we want to push out OS upgrades to our users around the world. View full review »
reviewer1363818
Configuration Manager, MPE USARUER, G3, MCSD at a tech services company with 10,001+ employees
I am using this solution as a customer to do what it was built for: to help us be more efficient in tracking and delivering our services. View full review »
Basem Ismail
Associate Solutions Architect at a tech services company with 51-200 employees
There are several common use cases for SCSM including HR onboarding, helpdesk ticketing, and collecting surveys from customers. View full review »
EddieShilaluke
Information Security Manager at Dmr
We primarily use the solution to log calls and also for change and patch management. View full review »
reviewer1183044
Service Manager at a tech vendor with 51-200 employees
We primarily use the solution for incident management. View full review »
reviewer1378338
Information Technology Helpdesk Support at a media company with 10,001+ employees
I use SCSM for incident management. View full review »
AbdelkarimMehdi
Enterprise Applications Senior Manager at a comms service provider with 501-1,000 employees
We use this solution for internal IT incidents, IT requests, and the service catalog. This is an on-premises deployment. View full review »
LeaderEne371
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Our primary use case for this product is to manage customer service. View full review »
Learn what your peers think about SCSM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
455,108 professionals have used our research since 2012.