SCSM Primary Use Case
We use SCSM to manage all of our IT operations, including incident and service requests and problem management.
The solution is deployed on-premises. There are about 400 users in my organization, but we're hoping to increase that number to 1,000.
View full review »Our company's clients prefer SCSM. It is also useful for areas consisting of applications, deployments, server updates, and security updates.
I am operating two deployments of SCSM at one site. One is completely on-premise, and the other one is a co-management with Intune and is cloud-based.
View full review »Buyer's Guide
SCSM
March 2024
Learn what your peers think about SCSM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,246 professionals have used our research since 2012.
AR
Alberto Robledo Cotrina
System Architect at Inetum
I use this solution for managing client devices, system deployment, application deployment, and customization for their client devices. I work in a consultancy company providing services based on client devices.
View full review »I use SCSM for a telecom company.
We are a system integrator and this is one of the solutions that we provide to our customers.
I have used 2012, 2015, and 2019 versions of this solution and have seen all of the different features. I am quite sure that I can do almost anything that is available in the suite, but I primarily generate customized reports.
View full review »BM
reviewer1477308
Global Service Leader, Future Energy at a wholesaler/distributor with 10,001+ employees
It is our ITSM solution.
View full review »MH
MahmoudHesham
IT Specialist at Information Technology of Egypt Corporation
I use SCSM for historical data and provide item modules like service requests, change requests, problem management, and incident management.
View full review »There are several common use cases for SCSM including HR onboarding, helpdesk ticketing, and collecting surveys from customers.
View full review »ES
EddieShilaluke
Information Security Manager at Dmr
We primarily use the solution to log calls and also for change and patch management.
View full review »DH
reviewer1363818
Configuration Manager, MPE USARUER, G3, MCSD at a tech services company with 10,001+ employees
I am using this solution as a customer to do what it was built for: to help us be more efficient in tracking and delivering our services.
View full review »TK
Tariq Khan
C5ISR IT Consultant at a construction company with 501-1,000 employees
We use this for ticketing. Initially, it is just like ticketing but we wanted to have some change management configuration as well. The possibility for change management and the ticketing system are the two main use cases for this product for us.
View full review »We have the product installed on-premise but we are starting to integrate some of the cloud functionality. We are a systems integrator so we deploy the solution for our clients. We're deploying it for some banks that are big companies. We're doing for some small companies that are growing to help them with their growth. It depends on the demand of the customer and whether the customer can pay the license that is attached to it. So if the customer can pay, we go on with the deployment.
View full review »OO
Olakunle Oredein
System Specialist
We use it when we want to push out OS upgrades to our users around the world.
View full review »KG
Khaled Mostafa Gaafar
ITSM & Project Management Consultant at a tech services company with 11-50 employees
We primarily implement the solution to clients.
View full review »OO
reviewer1632060
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
I am part of an auditing team in a bank in Nigeria and we use SCSM for service management when it comes to unknown errors and knowledge problems. We use it in our service technology management system because we are ISO 20000 certified. For most of our service technology issues, such as internal customer requests and solving incidences we escalate them to the second level and log them into the necessary departments.
View full review »SK
reviewer1183044
Service Manager at a tech vendor with 51-200 employees
We primarily use the solution for incident management.
View full review »CU
reviewer1093260
IT Consultant at a tech services company with 11-50 employees
My clients use it as a central management solution.
View full review »XX
LeaderEne371
xxxxx
Our primary use case for this product is to manage customer service.
View full review »AM
AbdelkarimMehdi
Enterprise Applications Senior Manager at a comms service provider with 501-1,000 employees
We use this solution for internal IT incidents, IT requests, and the service catalog.
This is an on-premises deployment.
View full review »DD
reviewer1378338
Information Technology Helpdesk Support at a media company with 10,001+ employees
I use SCSM for incident management.
View full review »ZK
Zakriya Khalid
Technology Specialist Manager at a tech services company with 501-1,000 employees
The primary use is for administrative use. We use it for the reporting, deployment, and ITSM services.
View full review »Buyer's Guide
SCSM
March 2024
Learn what your peers think about SCSM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,246 professionals have used our research since 2012.