SCSM Primary Use Case

Tariq Khan
C5ISR IT Consultant at a construction company with 501-1,000 employees
We use this for ticketing. Initially, it is just like ticketing but we wanted to have some change management configuration as well. The possibility for change management and the ticketing system are the two main use cases for this product for us. View full review »
Khaled-Gaafar
ITSM & Project Management Consultant at a tech services company with 11-50 employees
We primarily implement the solution to clients. View full review »
SergiusNkomadu
Managed Service Specialist at a tech services company with 51-200 employees
We are a system integrator and this is one of the solutions that we provide to our customers. I have used 2012, 2015, and 2019 versions of this solution and have seen all of the different features. I am quite sure that I can do almost anything that is available in the suite, but I primarily generate customized reports. View full review »
Find out what your peers are saying about Microsoft, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: January 2020.
397,082 professionals have used our research since 2012.
Olakunle Oredein
System Specialist
We use it when we want to push out OS upgrades to our users around the world. View full review »
EddieShilaluke
Information Security Manager at Dmr
We primarily use the solution to log calls and also for change and patch management. View full review »
Zakriya Khalid
Technology Specialist Manager at a tech services company with 501-1,000 employees
The primary use is for administrative use. We use it for the reporting, deployment, and ITSM services. View full review »
reviewer1183044
Service Manager at a tech vendor with 51-200 employees
We primarily use the solution for incident management. View full review »
AbdelkarimMehdi
Enterprise Applications Senior Manager at a comms service provider with 501-1,000 employees
We use this solution for internal IT incidents, IT requests, and the service catalog. This is an on-premises deployment. View full review »
LeaderEne371
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Our primary use case for this product is to manage customer service. View full review »
Find out what your peers are saying about Microsoft, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: January 2020.
397,082 professionals have used our research since 2012.