SCSM Pros and Cons

SCSM Pros

Tariq Khan
C5ISR IT Consultant at a construction company with 501-1,000 employees
A very convenient package like an all-in-one tool but it is actually five or six products acting well together.
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Khaled-Gaafar
ITSM & Project Management Consultant at a tech services company with 11-50 employees
We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances.
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SergiusNkomadu
Managed Service Specialist at a tech services company with 51-200 employees
SCSM is easy to learn because all of the material, including training videos, can be found online.
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Find out what your peers are saying about Microsoft, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: January 2020.
397,408 professionals have used our research since 2012.
Olakunle Oredein
System Specialist
The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good.
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EddieShilaluke
Information Security Manager at Dmr
The call logging is the solution's most valuable feature. It's very easy to use.
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reviewer1183044
Service Manager at a tech vendor with 51-200 employees
The solution is quite easy to integrate with other Microsoft products.
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AbdelkarimMehdi
Enterprise Applications Senior Manager at a comms service provider with 501-1,000 employees
This solution is easy to use.
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LeaderEne371
xxxxx
This product has helped our organization by allowing people to connect with each other.
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SCSM Cons

Tariq Khan
C5ISR IT Consultant at a construction company with 501-1,000 employees
Resources for understanding compliance and relative compliance need to be made available.
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Khaled-Gaafar
ITSM & Project Management Consultant at a tech services company with 11-50 employees
One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have.
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SergiusNkomadu
Managed Service Specialist at a tech services company with 51-200 employees
Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration.
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Find out what your peers are saying about Microsoft, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: January 2020.
397,408 professionals have used our research since 2012.
Olakunle Oredein
System Specialist
It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow.
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EddieShilaluke
Information Security Manager at Dmr
The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports.
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Zakriya Khalid
Technology Specialist Manager at a tech services company with 501-1,000 employees
Once we had an issue with a desktop download that would not open.
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reviewer1183044
Service Manager at a tech vendor with 51-200 employees
It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management.
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AbdelkarimMehdi
Enterprise Applications Senior Manager at a comms service provider with 501-1,000 employees
Mobile application integration would be an improvement.
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LeaderEne371
xxxxx
The price of this solution is high and it needs to be cheaper.
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Find out what your peers are saying about Microsoft, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: January 2020.
397,408 professionals have used our research since 2012.