SCSM Pros and Cons

SCSM Pros

Tariq Khan
C5ISR IT Consultant at a construction company with 501-1,000 employees
A very convenient package like an all-in-one tool but it is actually five or six products acting well together.
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Khaled Mostafa Gaafar
ITSM & Project Management Consultant at a tech services company with 11-50 employees
We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances.
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reviewer1259652
Managed Service Specialist at a tech services company with 51-200 employees
Many more features than other comparable products.
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Learn what your peers think about SCSM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
456,719 professionals have used our research since 2012.
reviewer1259652
Managed Service Specialist at a tech services company with 51-200 employees
SCSM is easy to learn because all of the material, including training videos, can be found online.
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Olakunle Oredein
System Specialist
The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good.
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reviewer1363818
Configuration Manager, MPE USARUER, G3, MCSD at a tech services company with 10,001+ employees
The reporting is very good.
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Basem Ismail
Associate Solutions Architect at a tech services company with 51-200 employees
The most requested feature from our customers is the helpdesk ticketing system.
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EddieShilaluke
Information Security Manager at Dmr
The call logging is the solution's most valuable feature. It's very easy to use.
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reviewer1183044
Service Manager at a tech vendor with 51-200 employees
The solution is quite easy to integrate with other Microsoft products.
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reviewer1378338
Information Technology Helpdesk Support at a media company with 10,001+ employees
The most valuable feature is the reporting of incidents.
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SCSM Cons

Tariq Khan
C5ISR IT Consultant at a construction company with 501-1,000 employees
Resources for understanding compliance and relative compliance need to be made available.
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Khaled Mostafa Gaafar
ITSM & Project Management Consultant at a tech services company with 11-50 employees
One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have.
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reviewer1259652
Managed Service Specialist at a tech services company with 51-200 employees
They need more integration with open-source products.
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Learn what your peers think about SCSM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
456,719 professionals have used our research since 2012.
reviewer1259652
Managed Service Specialist at a tech services company with 51-200 employees
Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration.
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Olakunle Oredein
System Specialist
It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow.
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reviewer1363818
Configuration Manager, MPE USARUER, G3, MCSD at a tech services company with 10,001+ employees
The configuration could be easier.
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Basem Ismail
Associate Solutions Architect at a tech services company with 51-200 employees
The user interface needs to be improved.
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EddieShilaluke
Information Security Manager at Dmr
The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports.
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reviewer1183044
Service Manager at a tech vendor with 51-200 employees
It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management.
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reviewer1378338
Information Technology Helpdesk Support at a media company with 10,001+ employees
We would like to see a web-based interface that works on mobile devices.
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Learn what your peers think about SCSM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
456,719 professionals have used our research since 2012.