SCSM Reviews

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Olakunle Oredein
Real User
System Specialist
Aug 26 2019

What is most valuable?

The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good. Also, the solution's patches have been very useful.

How has it helped my organization?

In years past we used to go to the client to upgrade, etc. It was quite cumbersome. The solution has made managing the environment streamlined and much easier. I don't have to go to the client physically.

What needs improvement?

It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and… more»

If you previously used a different solution, which one did you use and why did you switch?

The solution we had previously was more manual. We had to physically go to the computer to update everything.

What other advice do I have?

We are using the private cloud deployment model. The advice I would give to others attempting to implement the solution is that you need to have a thorough, good understanding of the application, or else it may seem a bit complicated… more»
Zakriya Khalid
Real User
Technology Specialist Manager at a tech services company with 501-1,000 employees
Nov 05 2018

What do you think of SCSM?

What is our primary use case?

The primary use is for administrative use. We use it for the reporting, deployment, and ITSM services. 

What is most valuable?

It is easy to download from the Microsoft site. And, if you wish you can do a download trial, and deploy in a virtual lab. It is easy to use. It is fairly user-friendly. 

What needs improvement?

There are a few bugs. I would definitely suggest that if the end user is a layman, he needs to be trained how to use the solution properly.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

The scalability is a collaborative with SCOM, and SCSM. SCSM is a configuration manager for…
Find out what your peers are saying about Microsoft, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2019.
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Real User
xxxxx
May 18 2019

What do you think of SCSM?

What is our primary use case?

Our primary use case for this product is to manage customer service.

How has it helped my organization?

This product has helped our organization by allowing people to connect with each other.

What is most valuable?

The best thing about this product is that it is digital.

What needs improvement?

The price of this solution is high and it needs to be cheaper.

What do I think about the stability of the solution?

This is a stable solution.

What's my experience with pricing, setup cost, and licensing?

It is an expensive solution.

What other advice do I have?

I would recommend this product to a colleague from another company. Overall, I would rate this solution a seven out of ten.

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User Assessments By Topic About SCSM

Find out what your peers are saying about Microsoft, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2019.
370,827 professionals have used our research since 2012.

SCSM Questions

What is SCSM?

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Also known as
System Center Service Manager
SCSM customers
Fibabanka, UMC Health System
BUYER'S GUIDE
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