SCSM Reviews

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Zakriya Khalid
Real User
Technology Specialist Manager at a tech services company with 501-1,000 employees
Nov 05 2018

What do you think of SCSM?

What is our primary use case?

The primary use is for administrative use. We use it for the reporting, deployment, and ITSM services. 

What is most valuable?

It is easy to download from the Microsoft site. And, if you wish you can do a download trial, and deploy in a virtual lab. It is easy to use. It is fairly user-friendly. 

What needs improvement?

There are a few bugs. I would definitely suggest that if the end user is a layman, he needs to be trained how to use the solution properly.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

The scalability is a collaborative with SCOM, and SCSM. SCSM is a configuration manager for…
Real User
xxxxx
May 18 2019

What do you think of SCSM?

What is our primary use case?

Our primary use case for this product is to manage customer service.

How has it helped my organization?

This product has helped our organization by allowing people to connect with each other.

What is most valuable?

The best thing about this product is that it is digital.

What needs improvement?

The price of this solution is high and it needs to be cheaper.

What do I think about the stability of the solution?

This is a stable solution.

What's my experience with pricing, setup cost, and licensing?

It is an expensive solution.

What other advice do I have?

I would recommend this product to a colleague from another company. Overall, I would rate this solution a seven out of ten.

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What is SCSM?

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Also known as
System Center Service Manager
SCSM customers
Fibabanka, UMC Health System
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