SecureAuth Identity Platform Other Advice

it_user710517 - PeerSpot reviewer
Identity and Access Engineer at a tech services company with 1,001-5,000 employees

Review the OOTB features. Check if the product can be installed easily and how easy it is to migrate to newer versions.

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it_user181593 - PeerSpot reviewer
Cloud Support Engineer at a tech services company with 10,001+ employees

Research heavily into current customers and ask for references if possible. The product itself works well when configured, but setup, installation, configuration, and development are prohibitively complicated and undocumented. Though the support team is superb, it is not enough to work through the process of developing workflows and configuring services. The training provided (at cost) does not touch on the configuration required to make the application work. There are other products available which accomplish the same functionality with less configuration, and provide features not currently available (such as SSO).

The end user interface is very inconsistent and requires many manual updates (via JavaScript modifications) to work as expected. As a simple example, using a password reset workflow, clicking Next does not trigger the same events as using the Enter key. This requires a separate JS script be added to every workflow page to capture a key press to pass to the correct handler. Any actual workflow execution is driven by SSIS (using either XMLAO to call the workflow, or the request service after loading data). For an enterprise application, it is surprising that this is a requirement.

Regarding the organization itself (again, prior to acquisition), the sales team had a very high-pressure mentality and would force themselves up the organization wherever possible. There is little desire to interact with the engineers responsible for building out the tools. As we have worked with both their internal development team as well as multiple third parties, it seems there is a significant lack of best practice standardization across the board. A single task can be approached many ways depending on who is asked in the same organization, with wildly different opinions on which solution is "optimal".

Simply put, the simplicity of other options available outweigh any perceived benefits of using this solution.

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Identity Management (IM)
March 2024
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