Application integration, reporting, and certification could be improved

This is based off using Account Courier and Password Courier exclusively, and may not be indicative of more recent features included in the platform. The entire provisioning and management process needed to be driven by manually developed SSIS packages for moving data to the correct locations on the database. This would then require either XMLAO requests to workflow endpoints or configuration of a request service. Configuration of the service was already prohibitive due to existing issues.

The product could be significantly improved if customers were able to ingest data feeds (using standard JDBC connectors), set provisioning rules, and let the product handle this automatically. However, provisioning logic within the application was composed of "macros" (SQL queries executed by the platform via a service account).