Secureworks Red Cloak MDR Pros and Cons

Secureworks Red Cloak MDR Pros

SC
Security Consultant at a consultancy with 51-200 employees
The pricing is flexible.
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MK
Cyber security manager at a retailer with 10,001+ employees
It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation.
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Secureworks Red Cloak MDR Cons

SC
Security Consultant at a consultancy with 51-200 employees
Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions.
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MK
Cyber security manager at a retailer with 10,001+ employees
Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured.
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