Secureworks Red Cloak MDR Overview

Secureworks Red Cloak MDR is the #5 ranked solution in our list of MDR Services. It is most often compared to CrowdStrike Falcon Complete: Secureworks Red Cloak MDR vs CrowdStrike Falcon Complete

What is Secureworks Red Cloak MDR?

An advanced MDR solution should deliver security analytics software, 24x7 support, threat hunting, and incident response in a single solution.

Secureworks Red Cloak MDR is also known as Secureworks Red Cloak Managed Detection and Response, Secureworks MDR, Red Cloak MDR, Red Cloak Managed Detection and Response.

Buyer's Guide

Download the Managed Detection and Response (MDR) Buyer's Guide including reviews and more. Updated: April 2021

Secureworks Red Cloak MDR Customers
RICOH, Owens and Minor
Secureworks Red Cloak MDR Video

Pricing Advice

What users are saying about Secureworks Red Cloak MDR pricing:
  • "Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
  • "The Red Cloak agent is free."

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SC
Security Consultant at a consultancy with 51-200 employees
Consultant
Top 10
Good for managing alerts, has great automatic responses, and is flexible with pricing

What is our primary use case?

We primarily use the solution for log monitoring and network traffic analysis as well as alarming for security events.

Pros and Cons

  • "The pricing is flexible."
  • "Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."

What other advice do I have?

I'm not sure of which version of the solution we are using. While my company doesn't have a relationship with them, our client who went with the Dell solution did have a pretty strong relationship with Dell already. They were able to leverage that relationship, and bought Dell hardware and so on. They were able to get some good people to demo and to discuss the MSSP solution for them. It's an internal tool, it was developed internally. My sense is it's still got a ways to go in terms of having a shrink-wrap capability. If you want a shrink-wrap capability, you need to go with something smaller…
Cyber security manager at a retailer with 10,001+ employees
Real User
Top 20
Provides visibility and control, shows only important things, but needs tamper protection and more visibility across endpoints

What is our primary use case?

We are using it for detection and response and alerting and monitoring. We have its latest version.

Pros and Cons

  • "It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
  • "Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."

What other advice do I have?

I would recommend this solution. I would rate Secureworks Red Cloak MDR a seven out of ten.
Buyer's Guide
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