Securonix Security Analytics Customer Service and Technical Support

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company with 1,001-5,000 employees
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical people, but they were quickly resolved as soon as I brought them to someone's attention. They don't really offer a service where they just plug it in and leave and you're on your own. They do semi-annual data scientist reviews of the events we have and the scoring behind them. They make recommendations to us on new models we can implement or ways we can change the scoring slightly to make sure we're seeing the most appropriate things. That part has been really nice. View full review »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company with 1,001-5,000 employees
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level support, people who help with the integration. A lot of times, when we have issues, we may email them directly and they're able to work on a resolution relatively quickly. That being said, we do have a technical account manager and that person does a really good job of prioritizing resources to make sure that, if we do have any issues, they get addressed in a timely fashion. View full review »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their support and customer success teams, has been tremendous. They've always been able to help, and that's not just coming in, deploying the product, and going home. They've always been there to advise us, to help us out, and guide us. We had a lot of issues with our data, in terms of how we were logging it, which attributes and which fields we were logging, and what information was available to the teams. They were very good about coming out and letting us know that we had all these data gaps and how we could fill them in, as well as with suggestions on how they could provide us with better value. They work with us to enable our teams to get them up and running. Overall, they've done some good hand-holding to get us where we are today. View full review »
Find out what your peers are saying about Securonix Solutions, Splunk, Exabeam and others in Security Information and Event Management (SIEM). Updated: November 2019.
379,343 professionals have used our research since 2012.
LeaderIn0c93
Leader - Investigations, Insider Threat at a tech services company with 1,001-5,000 employees
Technical support is excellent. View full review »
SvpInsidd30c
SVP Insider Threat at a financial services firm with 10,001+ employees
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case changes, etc. Usually, the following week, they have fixed whatever needed to be fixed or enhanced things according to my requests. It's an acceptable turnaround time, for the most part. View full review »
Find out what your peers are saying about Securonix Solutions, Splunk, Exabeam and others in Security Information and Event Management (SIEM). Updated: November 2019.
379,343 professionals have used our research since 2012.
Sign Up with Email