The fact that we used Professional Services made a big difference because they did the heavy lifting. We just presented threat and risk models to them and data sources. Our experience with Professional Services was very good.

I implemented it on my own. 

There were two people on the engineering team from our side, but I am not sure how many people were there from the Securonix side. For integration, two people were there, and then there were four analysts at the beginning to support the tool and give feedback.

We hired an onboarding engineer from Securonix who helped us with the implementation of the RIN. He explained the process to us until we understood everything.

Our experience with the onboarding engineer was good. He helped us with any questions we had and followed up through emails.

For the implementation of Securonix, we only needed one person from our side. I was the point of contact with our other areas.

The consultants from Securonix are key, from our standpoint. I have almost daily calls with them to talk about what are we seeing, what are we doing, how can we improve things. We actually have a team call with some of the Securonix consultants and management every week. We generate a weekly report of what we have run into that we need help on, what our accomplishments have been, and if there are any issues, what their statuses are. We have excellent communication with the Securonix consultant folks. They're very good.

I am the only person involved in the managing and deployment of the solution.

If there is any kind of setup that needs to be done on the cloud side, Securonix does that for us. I integrate clients with my platform, but Securonix takes care of the back-end.

Our experience with Securonix Professional Services was very good. They were able to do the integration. It didn't really require a heavy amount of effort from us to work with them. It was just time-consuming. They were updating the parses to support our environment for several weeks.

Securonix helped us to deploy the solution. Our experience with them was very good; excellent.

I believe it was Securonix themselves who did the deployment.

The implementation was done with the vendor, and the vendor failed on a number of areas to implement it.

We deployed it with the help of Securonix. When we bought the solution we also bought Professional Services from them for four weeks. We needed that help in the first four weeks because we are not product experts, they are. At the end of four weeks, that PS turned into support. We did not need Professional Services, we just needed support when we had questions.

Professional Services were very hands-on and very committed to us. That's the best thing about them: Their customer success team cares about making you successful. I've worked with others, like IBM, in the past. You ask them something, it takes a week, sometimes two weeks, for their PS and support people to get back to you. Working with a smaller company, the good thing is that these guys are motivated, hungry, wanting to make sure they have a reference client. We had a great experience with them.