Selenium HQ Customer Service and Technical Support

Charles Netshivhera
Integration Specialist at ABSA
The technical support is good in the sense that, although is more of an open-source community, there's quite a lot of resources online that are available for troubleshooting issues. View full review »
KreshenAmourdon
Software Engineer at a financial services firm with 1,001-5,000 employees
Technical support is very good; I'd rate it seven or eight out of ten. View full review »
Jim Jordan
Quality Analyst at a financial services firm with 1,001-5,000 employees
Technical support is one of the downsides of it. When you are buying a commercial tool from a vendor, your technical support is readily available but you are paying for it. However, they're going to take care of you. When you're dealing with open source, your support is based on research that you can do on the Internet. You rely on somebody else having had the same experience or one of the developers of the code having put something out there on the subject. View full review »
Find out what your peers are saying about SeleniumHQ, Tricentis, Micro Focus and others in Functional Testing Tools. Updated: March 2020.
406,860 professionals have used our research since 2012.
reviewer956898
Senior Test Automation Specialist at a financial services firm with 1,001-5,000 employees
The solution is open-source, so everyone relies on the community to assist with troubleshooting and information sharing. If there's a complex issue no one has faced, it may take a while to solve the problem. View full review »
reviewer1220874
Presales Consultant at a tech services company with 51-200 employees
Technical support isn't very good. Sometimes their recommendations were not very clear. View full review »
Find out what your peers are saying about SeleniumHQ, Tricentis, Micro Focus and others in Functional Testing Tools. Updated: March 2020.
406,860 professionals have used our research since 2012.