Selenium HQ Customer Service and Technical Support

Deva Veluchamy
Test Automation Lead/Consultant at a tech services company with 1,001-5,000 employees
Obviously, we have better support from various users as it is an open source tool. We have a huge number of customers in the open community at different levels to provide support. View full review »
Jim Jordan
Quality Analyst at a financial services firm with 1,001-5,000 employees
Technical support is one of the downsides of it. When you are buying a commercial tool from a vendor, your technical support is readily available but you are paying for it. However, they're going to take care of you. When you're dealing with open source, your support is based on research that you can do on the Internet. You rely on somebody else having had the same experience or one of the developers of the code having put something out there on the subject. View full review »
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