Send Word Now Competitors and Alternatives

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Real User
Director Of Operation Risk Management at a financial services firm with 1,001-5,000 employees
Apr 24 2018

What is most valuable?

You can build consistent templates. They give you a couple of different phone numbers, so if you have more than one incident (which we have had), you can page out to different people and have people run different call bridges from that point.... more»

How has it helped my organization?

We have been able to use it to track and verify that people are on the bridge. It has also made it much easier when you have one touch to join the bridge, and we have been tracking our resolution time, which is now shorter. This is partly... more»

What needs improvement?

The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure. I would like to see: When employees move locations, how does it correct in the system... more»

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