Send Word Now Reviews

Business Continuity Specialist at a legal firm with 1,001-5,000 employees

Mar 05 2018

Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated

What do you think of Send Word Now?

What is our primary use case?

Emergency alerting for a global company in 14 countries.

How has it helped my organization?

It allows for a systematic and uniform method of alerting personnel in every location.

What is most valuable?

It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful.

What needs improvement?

The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not. Conference calling requires a complicated syntax formula.

For how long have I used the solution?

Less than one year.

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What is Send Word Now?

SWN Direct delivers results. SWN Direct is a groundbreaking, fully integrated mobile app for alert recipients. The app utilizes Internet Protocol (IP) end-to-end, which allows users to bypass telephony carriers, SMS gateways, etc. and communicate directly over any data network. This eliminates many of the common problems associated with traditional alerting channels, and opens new capabilities like Audience Visibility—the ability to know who is “on-net” and able to receive a message before an alert is sent.

While traditional alerting modalities are still important, SWN Direct adds an unprecedented new, secure and resilient way to engage recipients on the go.

Send Word Now customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group