SentinelOne Customer Service and Technical Support

reviewer1275819
Director - Global Information Security at a manufacturing company with 10,001+ employees
Technical support started off mainly by email, but support is probably the single biggest improvement since we started with SentinelOne two years ago. They always had the intelligence, like any techie person, but techies are not necessarily good communicators. They always had answers, right up to the top. Their CEO is also a very technical person. But they have improved how tech support is delivered by 100-fold. View full review »
Tony Tuite
Consultant at NFC/IT
Technical support is provided for us through SolarWinds, and they're very knowledgable. View full review »
reviewer1261773
Engineer II, Enterprise Client Support at a media company with 10,001+ employees
Customer service and our TAM are both very good. They are responsive and have never been unable to answer a question we asked. View full review »
Learn what your peers think about SentinelOne. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,052 professionals have used our research since 2012.
Lindsay Mieth
CISO at Regnum Christi
Technical support has attended to our issues quickly and with a good sense of the need to communicate continually throughout an issue. View full review »
Mgingpart67
Managing Partner at a tech services company with 11-50 employees
We have support from both vendor and distributor, and up to now, it has been satisfactory. The response has been very good, which is something the customers really appreciate and is always considered a plus. View full review »
ITopsmngr67
IT Operations Manager at a retailer with 1,001-5,000 employees
We haven't had to engage with their technical support. View full review »
Zaul Hug
IT Manager at apex
When we need partners, they support us well. There have been no issues with that. View full review »
Massimiliano De Cò
Socio Fondatore e Proprietario at 2DC srl
We haven't needed to contact technical support yet. View full review »
Learn what your peers think about SentinelOne. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,052 professionals have used our research since 2012.