Serena Solutions Business Manager Reviews

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Alexandr Logach
Real User
Independant IT Consultant with 501-1,000 employees
Jul 24 2017

What is most valuable?

The solution provides business process automatization. The Composer is absolutely a magical tool. It allows you to get a fully functional app based on your process sketch, in couple of hours, without knowing BPMN notation.

How has it helped my organization?

Typically SBM is used by IT departments. We got transparency over the DevOps, after implementing ITSM and ALM processes on the MB platform. We get automation in the Project office, including interaction with Accounting. This was incredible… more»

What needs improvement?

From technical point of view, it would be better to support more than just MS SQL and Oracle DB.

What's my experience with pricing, setup cost, and licensing?

Basic licenses are not tied into processes. We got a big profit with implementing a custom ITSM solution instead of buying Serena's additional licenses (SSM).

If you previously used a different solution, which one did you use and why did you switch?

* MS SharePoint: In the area of Business process automation, it was almost nightmare to implement any new process, or make even smallest modification to an existing one. * JIRA and HPE Service Manager for IT Processes. The HPE solution was… more»
User
User at a government with 10,001+ employees
Aug 22 2017

What is most valuable?

It is the Swiss Army knife of software applications. If you have a process, SBM can be easily used to track and report on that process.

How has it helped my organization?

We've used it for traditional help desk and defect tracking endeavors, but we've also used it for HR, Marketing, and even some non-traditional government processes which were very customized.

What needs improvement?

* Reporting is generally very good, but people always want more. * The UI is OK, but it is not setting any new standards for ease of use.

What's my experience with pricing, setup cost, and licensing?

Be sure you understand what your users need to do. Full seat licenses are not cheap and are a waste for people who are only going to view data and do limited data entry.

If you previously used a different solution, which one did you use and why did you switch?

We evaluated Rational ClearCase and Remedy. Both are a nightmare to customize and support, and are very expensive to own.

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What is Serena Solutions Business Manager?

With Serena Business Mashups, you can easily automate people-centric processes and deliver fit-to-purpose custom applications. Unlike traditional approaches to business process management, SBM provides a single platform to streamline processes, speed implementation, and deliver fit-to-purpose applications in a cost effective manner. SBM represents the next generation of TeamTrack and Tracker.
Also known as
Business Mashups, TeamTrack
Serena Solutions Business Manager customers
eBay, AgustaWestland, EMI Music, LenderLive, Martin-Baker Aircraft Co. Ltd.
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