Serviceaide ChangeGear Valuable Features

it_user347802 - PeerSpot reviewer
Sr. Knowledge Management at a financial services firm with 1,001-5,000 employees

The most valuable feature to me are--

  • Workflows with Knowledge Management
  • Dictionary
  • Thesaurus and synonyms
  • Permissions
  • GUI HTML editor
  • Metrics you can get on every document and ability to aggregate those to get really good reporting
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it_user158724 - PeerSpot reviewer
Technology Manager at a educational organization with 1,001-5,000 employees

The ability to add Additional Information Screens on the fly.

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it_user346461 - PeerSpot reviewer
Software Application Engineer Sr. at a financial services firm with 1,001-5,000 employees

The most valuable features for me are:

  • Scalable architecture,
  • Customization potential - the UI, background, and data movement allows you to be able to tailor to the nitty gritty details of what you might need in your environment, and
  • Advanced workflow management.
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Buyer's Guide
IT Service Management (ITSM)
March 2024
Find out what your peers are saying about Serviceaide, ServiceNow, Broadcom and others in IT Service Management (ITSM). Updated: March 2024.
765,234 professionals have used our research since 2012.
it_user347964 - PeerSpot reviewer
Service Desk Team Lead at a healthcare company with 1,001-5,000 employees

The most valuable feature is the ability to easily create service catalogues for our customers, something that we didn't have previously with the other tool we were using, which was SDM.

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it_user558270 - PeerSpot reviewer
Tools/Situation Administrator at A.H. Belo

We like the fact that all the tools interconnect. We can do everything from Service Catalog, such as create change orders, without having to use our ticketing system. It automatically ties it in to it.

For example, for our new-hire process, we have it set up to automatically add our new users to the system. Our people can then go in and we have groups set up that they can say, "Okay, I want this", and it goes and grabs all the services and automatically creates the tickets to create the group. It makes the process a lot easier.

We're real small. We probably only have about 50 people in our IT department now. We used to be a lot bigger. We have about 2,000 employees, so there are 50 of us doing the work of a larger team.

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it_user347958 - PeerSpot reviewer
Systems Support Analyst at a healthcare company with 1,001-5,000 employees

I'd say that the most valuable feature for us is the management of all our tickets, with change incident requests. The service catalog is huge for us, with which we just went live. Prior to this, we had no self-service, so that's a big plus for us.

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UA
Enterprise Solutions & Services Head at Duroob Technology

The solution is a highly mature product. Because of this, it can stand up to any other product on the market.

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it_user347808 - PeerSpot reviewer
Technical Architect / Dev Lead at a media company with 1,001-5,000 employees

It is something that everyone uses with federation capability. Other than that, I cannot specify exact features as many are so beneficial.

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it_user166587 - PeerSpot reviewer
IT Project Manager at a tech consulting company with 51-200 employees
it_user345498 - PeerSpot reviewer
ITSM Consultant at a tech services company with 1,001-5,000 employees

It's quite a complete entry into the SaaS ITSM market with a reasonable price point.

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it_user493200 - PeerSpot reviewer
Pre-Sales/System Architect at a tech services company with 5,001-10,000 employees
it_user378372 - PeerSpot reviewer
Technical Lead at a tech services company with 10,001+ employees

It provides us with a very easy and flexible UI for CA Nimsoft Service Desk 7.

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it_user159396 - PeerSpot reviewer
Senior Consultant at a tech consulting company with 501-1,000 employees

Monitoring Infrastructure.

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it_user158868 - PeerSpot reviewer
IT Support Specialist at a marketing services firm with 51-200 employees

Essential service management solution all in one, like 100- for service request, 200- for change request, 300- for incidents, 400- for problems.

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Buyer's Guide
IT Service Management (ITSM)
March 2024
Find out what your peers are saying about Serviceaide, ServiceNow, Broadcom and others in IT Service Management (ITSM). Updated: March 2024.
765,234 professionals have used our research since 2012.