Serviceaide ChangeGear Valuable Features
The most valuable feature to me are--
- Workflows with Knowledge Management
- Dictionary
- Thesaurus and synonyms
- Permissions
- GUI HTML editor
- Metrics you can get on every document and ability to aggregate those to get really good reporting
The ability to add Additional Information Screens on the fly.
View full review »The most valuable features for me are:
- Scalable architecture,
- Customization potential - the UI, background, and data movement allows you to be able to tailor to the nitty gritty details of what you might need in your environment, and
- Advanced workflow management.
Buyer's Guide
IT Service Management (ITSM)
March 2024
Find out what your peers are saying about Serviceaide, ServiceNow, Broadcom and others in IT Service Management (ITSM). Updated: March 2024.
765,234 professionals have used our research since 2012.
The most valuable feature is the ability to easily create service catalogues for our customers, something that we didn't have previously with the other tool we were using, which was SDM.
View full review »We like the fact that all the tools interconnect. We can do everything from Service Catalog, such as create change orders, without having to use our ticketing system. It automatically ties it in to it.
For example, for our new-hire process, we have it set up to automatically add our new users to the system. Our people can then go in and we have groups set up that they can say, "Okay, I want this", and it goes and grabs all the services and automatically creates the tickets to create the group. It makes the process a lot easier.
We're real small. We probably only have about 50 people in our IT department now. We used to be a lot bigger. We have about 2,000 employees, so there are 50 of us doing the work of a larger team.
View full review »I'd say that the most valuable feature for us is the management of all our tickets, with change incident requests. The service catalog is huge for us, with which we just went live. Prior to this, we had no self-service, so that's a big plus for us.
View full review »UA
Umair Akhlaque
Enterprise Solutions & Services Head at Duroob Technology
The solution is a highly mature product. Because of this, it can stand up to any other product on the market.
View full review »It is something that everyone uses with federation capability. Other than that, I cannot specify exact features as many are so beneficial.
View full review »Easy to use.
View full review »It's quite a complete entry into the SaaS ITSM market with a reasonable price point.
View full review »Event-based.
View full review »It provides us with a very easy and flexible UI for CA Nimsoft Service Desk 7.
View full review »Monitoring Infrastructure.
View full review »Essential service management solution all in one, like 100- for service request, 200- for change request, 300- for incidents, 400- for problems.
View full review »Buyer's Guide
IT Service Management (ITSM)
March 2024
Find out what your peers are saying about Serviceaide, ServiceNow, Broadcom and others in IT Service Management (ITSM). Updated: March 2024.
765,234 professionals have used our research since 2012.