ServiceNow Reviews

4.4 out of 5 stars
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Find out what your peers are saying about ServiceNow, Micro Focus, BMC and others in IT Service Management.
246,941 professionals have used our research since 2012.
It service management report from it central station 2018 01 13 thumbnail
Find out what your peers are saying about ServiceNow, Micro Focus, BMC and others in IT Service Management.
246,941 professionals have used our research since 2012.


User Assessments By Topic About ServiceNow

I have customers who use HP Service Manager, BMC Remedy or CA. Personally, I tried in 2011, I have tried to work on BMC Remedy for maybe two months. I didn't learn that much. When I had the opportunity to go on ServiceNow, I said, "Yes, let's try." It was very nice and I have also spent maybe two days on HP Service Manager and that was the two most boring days of my life. Yeah, the only thing we have to say with customers who already have some product today, especially in ITSM, is don't implement what you have from BMC or HP in ServiceNow. When you do ServiceNow, you do the ServiceNow way, not the BMC or not the HP way. That's extremely important because that's where you can end up with something extremely complex, not only for the platform. The platform can manage it, the platform don't care. Technically it's possible. For the people, for the users, for the end users for the fulfillers, you want to do something simple. For example, for one customer, a small customer like one Android people IT guys, small customer. They had on instant management they had three Android categories. When you do some ServiceNow implementations, the first implementation step, you have to review your processes and review the requirements. Be sure you have the right things in place and not the things you don't need. Yeah. I think if I have say three words about a good ServiceNow implementation, it's all about upgradabiity, because you have to upgrade every six months or every year so you need to think about the upgradability of your platform. You have to think about the performance and you have to think about the value. If you request anything and if you are a customer and you ask me anything to me, I will tell you what is the justification. If you don't have any justification, I will tell you, "Well, I'm sorry. I can't do it." I'll go to the CS person, and the they will say, I want this feature and I will say, "Okay. You are the customer, I do whatever you need, but above that, you need a justification." That's extremely important.

ServiceNow Questions

Ca3c4551 dcf8 4d2e be12 972cf41b8831 avatar
Software Engineer at a tech services company with 11-50 employees
Nov 02 2017
Anonymous avatar x30
Braden SnymanServiceNow Announces Product Integration with SAP® SuccessFactors® Employee... more »
Anonymous avatar x30
reviewer724656It is best to go to other ITSM tool vendors to get this information. I am... more »
Anonymous avatar x30
Jeroen CraaikampUnlike with WorkDay, there is no off-the-shelf integration between SAP-SF and... more »

ServiceNow Projects By Members

Check out these projects from our community members.
Project management
Application Life Cycle Management
Application Life Cycle Management - Obtain total costs of IT by allowing users to use the tools that they are... more»
Service Asset and Configuration Management Plan (SACM)
Define and plan the role of Configuration Manager and a centralized CMDB for a large Global Fortune 500 IT-Service... more»
Enterprise architecture and integration
Managed and Implemented 5 full lifecycle of ServiceNow Implementation
Managed and Implemented 5 full lifecycle of all ITSM modules and Automation
ServiceNow Implementation
ServiceNow Implementation from Scratch We implemented Incident, Change, Problem and Service Catalog from scratch... more»
Enterprise architecture and integration
Architected and developed solution to merge and automate
Architected and developed solution to merge and automate application development, project, change, and release... more»

ServiceNow Consultants

Request a call with one of our top consultants and experts in ServiceNow. (Add me to this list.)
Fbc40070 baa7 410f a0a8 224528b510a7 avatar?1437380287
Managing Director
15+ years experience in enterprise IT management in ITSM, BSM, CMDB and Enterprise Software development and delivery. Experience in building a company from inception to execution, including all business development activities, Software development, Operations and delivery. Working closely with... more>>
Reviewed Micro Focus AppPulse Suite: It allows us to determine whether features in our...
C70bd193 9faf 494e 8092 7e19eba1a5af avatar
IT Governance Senior Consultant
More than 10 years of professional experience, with technical background in management, administration, support and operation of infrastructure systems and networks, mostly based on Microsoft technology, including performance of duties associated with coordination and project management,... more>>
B6d9ff08 dc3e 41f1 b0da e32e11cc36ca avatar
Senior Consultant
I consider myself a dynamic and hard working person. I try to keep my working and leisure time at balance in order to give my best in both. Being highly results-oriented and a fast learner I have had a fast career progression in my first employer but I keep working hard to excel and exceed... more>>
Anonymous avatar x100
IT Consultant - SNOW
Experienced IT professional with over 8 years of professional experience in IT service management, asset management, software development, process improvement, release management, and business analysis. Accomplished leader with proven ability to deliver high quality IT products and services on... more>>
Anonymous avatar x100
Senior Consultant
Certified ServiceNow consultant and certified JEE developer. Highly professional and independent individual with banking experiences and interested in system integrations.

What is ServiceNow?

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

ServiceNow customers

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow



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