ServiceNow Benefits

System Architect at a pharma/biotech company with 1,001-5,000 employees
Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device. Discovery is the first piece in the CMDB chain for our organization, making sure that the device appears in the CMDB before it is needed (for, say, a change request). View full review »
IT Coordinator at a financial services firm with 1,001-5,000 employees
First of all, we had several tasks that were performed manually by the service desk and infrastructure teams, but now we have been able to automate those processes and reduce the manual intervention. For example, when an employee from one of those teams goes on vacation, we can block the account and, when he comes back, we can unblock access and reset the password, and everything is done automatically. View full review »
Consultant at a consultancy with 10,001+ employees
The area where we have benefited a lot is that, initially, it was very difficult to have end-to-end visibility into what was happening. We didn't have any kind of top-down or bottom-up approach to CMDB and ITSM processes across it. We were able to establish that with ServiceNow. Our other ITSM models are pretty dependent on CMDB elements, so that gives an overall picture of what is happening and where it is happening. View full review »
Find out what your peers are saying about ServiceNow, BMC, Micro Focus and others in IT Service Management (ITSM). Updated: February 2020.
406,607 professionals have used our research since 2012.
Uzzawal Agrawal
Associate Director at a consultancy with 10,001+ employees
It has definitely improved operations at the customer end. There are some key metrics which users have wanted and they are able to achieve them through ServiceNow solutions. View full review »
Mir Razvi
Sr. ServiceNow Developer at a tech services company with 10,001+ employees
Other solutions are integrated with different applications and tools, but ServiceNow is quite centralized, fully managed, and you can find everything in one place. View full review »
Technology Strategy & Architecture at a consultancy with 1,001-5,000 employees
The biggest improvement I see is that unstructured work, which would primarily be worked on within spreadsheets or within emails, is able to be centralized, managed end-to-end, and have that visibility and structure in ServiceNow. That provides enormous productivity gains. In addition, it provides the ability to meet internal IT assurance around audit trails. Finally, the improved visibility helps in decision-making for senior leaders and executives. View full review »
Director of Channels and Alliances at a tech vendor with 11-50 employees
We have set a standard around the way we build content. We have found that if we build for ServiceNow, it will pretty much import anywhere. The format is very similar. ServiceNow seems to be more of a standard interface and their knowledge import specs are pretty consistent with everything else. We have had a few we have had to tweak but, generally, if we build it for ServiceNow, in a lot of cases we can take a ServiceNow file and import it into any other system and it will work fine. That's the biggest benefit. View full review »
Sridhar Babu
Senior Software Engineer at a tech services company with 10,001+ employees
We are building an application, as I mentioned. We are trying to build an Agile management application where we can track Agile projects, along with some traditional processes. We were able to build that tool in a controlled and better way in ServiceNow, when compared to Remedy. We can provide this application to our company for different projects. For that, they will have to buy the ServiceNow instance. That is our aim. Once they start buying the ServiceNow instance, ultimately, we'll be getting our own support ID, so that we'll be able to work with ServiceNow very closely and become full-fledged, ourselves, on ServiceNow. View full review »
Dele Fakinlede
IT Systems Analyst Lead with 10,001+ employees
It enables us to interact with our end users and helps us resolve whatever incident they might be having. We get incident reports and it helps us get set up with trends so that we'll get resolutions to those incidents. View full review »
Khem Raj Kashyap
Senior Technical Lead at a comms service provider with 1,001-5,000 employees
We haven't been using it long enough for me to say how it has improved our organization. View full review »
Idan Harel
Managing Director at a tech services company with 51-200 employees
One stop shop: All requests for support, new items, changes and anything else can be done in the portal, flexibility of service. Requests can be done directly from the portal. View full review »
Konstantinos Kourtidis
Systems Analyst at a energy/utilities company with 11-50 employees
It enables communication. The benefit is that we can keep track of all the changes and the incidences. View full review »
IT Security Consultant and Platform Architect at a pharma/biotech company with 10,001+ employees
It really hasn't improved the way our organization functions. I don't really like ServiceNow. View full review »
Gordon E Braun-Woodbury
Marketing Operations practice leader at Calibrate Legal, inc.
* It helps improve service levels and reduce team stress. * It provides internal clients with greater transparency about their projects and deliverables. View full review »
Assistant Vice President at a financial services firm with 10,001+ employees
It uses a common base of data and allows different types of records to pull from that same base of data. View full review »
Troy McL
National IT Asset Management Lead at KPMG
I like the ease of use of the ServiceNow platform. We have used ServiceNow for HR case management, IT Asset Management, IT Service Management, and custom business applications View full review »
Jeffrey Goudsmith
Consultant at Sequal IT
The main improvement is the integration of several business processes. View full review »
Find out what your peers are saying about ServiceNow, BMC, Micro Focus and others in IT Service Management (ITSM). Updated: February 2020.
406,607 professionals have used our research since 2012.