My company is in the process of integrating Azure DevOps with ServiceNow.

The solution is mainly used for deployment purposes with change requests whenever there is a need to do production, deployments, or staging, depending on the environment. My company mostly uses the solution for the functionality known as CMDB that it provides, especially to handle whatever resources we create in our company and to take care of the storage related to its Azure part.

We use it for ITIL. It is our everyday tool for ITIL.

We use this solution for operation and support. If we develop a certain project, we use ServiceNow for the ops side. That's why it's DevOps, meaning development. Ops is the operations wherein users can file tickets, or we can create tickets for a change management. For example, a change ticket or a request ticket for enhancement or for incidents that are bugs, et cetera.

Our team is DevOps, so we develop and are also part of operations. If there's a problem with the application, they log a ticket in ServiceNow. A ticket is assigned to us. Then we work on the ticket. We do the documentation and resolve it. There are times we transfer that ticket, so we are using the ServiceNow system to do all of that.

We also use it for Power BI. I connect Power BI directly to ServiceNow using Dash API.

We use the solution for our entire internal idea simulator, with new feature functionality, ID, and product management development.