ServiceNow DevOps Valuable Features

Dinesh Khanna - PeerSpot reviewer
System Administrator at KGISL

In my understanding and point of view, the product's templates ensure that in our company, we don't have to recreate everything, making it one of its helpful features because the templates have dedicated IDs. The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part.

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AG
Technical Engineer (Retail Group) at a retailer with 10,001+ employees

We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good.

When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities. 

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EP
Head of business transformation and digitalization at Apple

It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool.

I prefer it for a ticketing system for our customer platform. I prefer it against competitors. It also has a great BI module, which is in performance analytics, and it can easily be connected to Power BI.

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Buyer's Guide
ServiceNow DevOps
March 2024
Learn what your peers think about ServiceNow DevOps. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
PR
group head it at a tech services company with 1,001-5,000 employees

I have found the ease of CACD integration to be the most valuable feature.

View full review »
Buyer's Guide
ServiceNow DevOps
March 2024
Learn what your peers think about ServiceNow DevOps. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.