ServiceNow Discovery Primary Use Case

Mohamed Mansoor
Support Engineering Manager at Microsoft
We primarily use the solution for consolidating all the CIs and to make sure we've discovered all the network devices, servers, etc. It helps us maintain what we have and actually pulls all the information together horizontally and vertically in order to create a data model. We throw it into the CMDB where we can import the information and assign CIs for optimal IT operations. We use that probably twice a year, depending upon how much the changes are happening on the data center. View full review »
reviewer1315221
ITOM Specialist & Practice Leader, Solutions architect at a tech services company with 51-200 employees
We are primarily using Discovery to make sure that we have a single record in the CI, or a primary source of truth. Most of our customers are buying ServiceNow from the CMDB perspective as well as Discovery. Very few have moved on to the next level, which is the service mapping. Our primary use case is definitely in terms of the CMDB because they have all the processes working in silos including the SS or the CIs, it's all managed in silos. That is our biggest problem. Everybody has access to the CMDB so anybody can actually update the records. The other thing is that we wanted to make sure that they capture the CI, the relationship between the CIs. That is our other main objective and focus. We are an elite partner of ServiceNow and I'm the solution architect for IT operations management. View full review »
reviewer1034670
Consultant at a tech services company with 11-50 employees
I am a consultant and I work with IT service management solutions such as ServiceNow Discovery. View full review »
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Kamal Sharma
Technical Architect at Sysintegra Ptv Ltd.
Primary use cases are below: 1. Infrastructure Discovery 2. Perfect CMDB 3. Application Dependency 4. More clarity on running software in the environment 5. Reduce the cost Used this product for all environments View full review »
Find out what your peers are saying about ServiceNow, Tanium, Microsoft and others in Server Monitoring. Updated: October 2020.
441,726 professionals have used our research since 2012.