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ServiceNow Discovery Pros and Cons

ServiceNow Discovery Pros

SN
Specialist (US IT Recruiter) at a tech services company with 1,001-5,000 employees
The initial setup is pretty easy.
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Sr. Servicenow Developer at a retailer with 10,001+ employees
It does a good job of collecting the data that's necessary for data centers, and IT's operations.
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Support Engineering Manager at Microsoft
The process involving the original setup of the solution is excellent.
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Learn what your peers think about ServiceNow Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
542,029 professionals have used our research since 2012.
RM
Sr. Automation Consultant (ITOM/ITAM, Cloud, DevOps at a tech services company with 51-200 employees
The biggest advantage of ServiceNow is the value that it brings.
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Practice Leader, Solutions architect at a tech services company with 51-200 employees
It's a single system of record and it captures the relationships.
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MC
Consultant at a tech services company with 11-50 employees
The best part about ServiceNow Discovery is that it is included in the ServiceNow suite.
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Technical Architect at Sysintegra Ptv Ltd.
They provide the ability to see into the Discovery tools I want. They offer the best tool view.
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AS
CEO at a tech services company with 11-50 employees
I find that the Discovery and scripting features are the most useful.
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ServiceNow Discovery Cons

SN
Specialist (US IT Recruiter) at a tech services company with 1,001-5,000 employees
Technical support has not been helpful when we have come across problems.
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Sr. Servicenow Developer at a retailer with 10,001+ employees
When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that.
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Support Engineering Manager at Microsoft
The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high.
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Learn what your peers think about ServiceNow Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
542,029 professionals have used our research since 2012.
RM
Sr. Automation Consultant (ITOM/ITAM, Cloud, DevOps at a tech services company with 51-200 employees
They can expand on the plugins for some of the other tools.
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Practice Leader, Solutions architect at a tech services company with 51-200 employees
Without improvement in the patters, applications can't be discovered
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MC
Consultant at a tech services company with 11-50 employees
The service mapping component is less developed than it is in other solutions, and is in need of improvement.
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Technical Architect at Sysintegra Ptv Ltd.
In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it.
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AS
CEO at a tech services company with 11-50 employees
On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there.
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Learn what your peers think about ServiceNow Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
542,029 professionals have used our research since 2012.