ServiceNow Discovery Pros and Cons

ServiceNow Discovery Pros

Mohamed Mansoor
Support Engineering Manager at Microsoft
The process involving the original setup of the solution is excellent.
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reviewer1315221
ITOM Specialist & Practice Leader, Solutions architect at a tech services company with 51-200 employees
It's a single system of record and it captures the relationships.
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reviewer1034670
Consultant at a tech services company with 11-50 employees
The best part about ServiceNow Discovery is that it is included in the ServiceNow suite.
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Find out what your peers are saying about ServiceNow, Tanium, Microsoft and others in Server Monitoring. Updated: October 2020.
442,845 professionals have used our research since 2012.
Kamal Sharma
Technical Architect at Sysintegra Ptv Ltd.
They provide the ability to see into the Discovery tools I want. They offer the best tool view.
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ServiceNow Discovery Cons

Mohamed Mansoor
Support Engineering Manager at Microsoft
The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high.
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reviewer1315221
ITOM Specialist & Practice Leader, Solutions architect at a tech services company with 51-200 employees
Without improvement in the patters, applications can't be discovered
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reviewer1034670
Consultant at a tech services company with 11-50 employees
The service mapping component is less developed than it is in other solutions, and is in need of improvement.
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Find out what your peers are saying about ServiceNow, Tanium, Microsoft and others in Server Monitoring. Updated: October 2020.
442,845 professionals have used our research since 2012.
Kamal Sharma
Technical Architect at Sysintegra Ptv Ltd.
In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it.
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Find out what your peers are saying about ServiceNow, Tanium, Microsoft and others in Server Monitoring. Updated: October 2020.
442,845 professionals have used our research since 2012.