ServiceNow Implementation Team

Consultant2008
Consultant at a consultancy with 10,001+ employees
Initially, the deployment was done by a solution partner and, to be honest, they came up with some functions that activated a lot of things which were not needed. But at that moment, it was very necessary for us to quickly jump into the ITSM module and make it available for everyone. Later on, we realized that there were many things implemented which were not needed. Many approaches were customized but were not required. For example, Incidents is the table where we are currently doing requests, and that was introduced by the solution partner. But when we involved request-management with Incidents, we somehow missed out on a lot of process automation. There is a powerful workflow with this solution and you can do a lot of process automation, depending on different services. View full review »
Vinod Kanna
Software Development Manager & UX / UI enthusiast at Accelya World SLU
through vendor team View full review »
Roland Zuurveld
Senior Consultant at Sequal IT
We deployed in-house. View full review »
Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,376 professionals have used our research since 2012.
reviewer979725
IT Service Manager at a financial services firm with 1,001-5,000 employees
I believe that they had an integrator to help them set up. That was in 2018. before I joined the company. View full review »
Gordon E Braun-Woodbury
Marketing Operations practice leader at Calibrate Legal, inc.
We used an in-house team. View full review »
Business94ba
Business Lead at a manufacturing company with 10,001+ employees
We implemented the solution in-house. View full review »
Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,376 professionals have used our research since 2012.