ServiceNow IT Business Management Competitors and Alternatives

Get our free report covering Software AG, Broadcom, Micro Focus, and other competitors of ServiceNow IT Business Management. Updated: February 2020.
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Read reviews of ServiceNow IT Business Management competitors and alternatives

Sean Du Sart
Real User
Technical Manager at a tech services company with 1,001-5,000 employees
Nov 14 2019

What is most valuable?

The number one feature is that the product makes it easier to collaborate. I think that is the most important point even though it is not perfect. Another point is that the interface is not exactly rocket science and it is fairly easy to… more»

What needs improvement?

I think to improve the product they need to work on integration. I think what I call heterogeneous integration into other tools will be important. It would be nice to work with data modeling from any tool. From an enterprise reporting… more»

Which solution did I use previously and why did I switch?

If I look at just on your ITSMs (IT Service Management) side, I've used ServiceNow. Also, HP Service Manager.

What other advice do I have?

If you are looking for collaboration, then I would definitely recommend the product. It is one of the easiest and not very expensive. On a scale from one to ten where one is the worst and ten is the best. I would rate the products overall… more»

Which other solutions did I evaluate?

When considering the product solutions, I was looking for functionality comparisons between an SDM (Service Desk Management) BMC (Baseboard Management Controller) remedy. I'm sort of interested to understand what are the major benefits or… more»
Get our free report covering Software AG, Broadcom, Micro Focus, and other competitors of ServiceNow IT Business Management. Updated: February 2020.
398,050 professionals have used our research since 2012.