ServiceNow IT Business Management Competitors and Alternatives

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Read reviews of ServiceNow IT Business Management competitors and alternatives

Susan Breckenridge
Real User
Global IT PMO Manager at a wholesaler/distributor with 5,001-10,000 employees
Sep 30 2020

What is most valuable?

The dashboards are one of the most valuable aspects of this solution, although, we've only developed a few that anyone's using. There is more maturity there and, of… more »

How has it helped my organization?

We're new, so the goal is for standardization. We want Planview to help us be more consistent across the different themes. We've got several different project management… more »

What needs improvement?

From a usability standpoint, the part where there are people on the tasks section on a team is a little challenging. Then for some reason, the in-demand reports are… more »

What's my experience with pricing, setup cost, and licensing?

Pricing was fair and I thought it was comparable to the other ones that we looked at. Other than ServiceNow, it was the most expensive, but we knew we were going to get a… more »

Which solution did I use previously and why did I switch?

We use Teams across the entire company, SharePoint, Project, Word, Excel, and a lot of us use Visio. They are pretty integrated. We run on Office 365, so once you get that… more »

What other advice do I have?

I would have changed the project team that implemented this and I would have found someone much more technical if I had known that Planview wasn't going to do it. I'd… more »

Which other solutions did I evaluate?

We looked at Planisware, CA Technologies, Upland, and ServiceNow. Planview was a perfect mix of usability and sophistication or rigor. It would be challenging for us, but… more »
Ray Veenema
Real User
Portfolio Manager at State Of Delaware
Sep 27 2020

What is most valuable?

The most valuable features are scheduling, resource management, and, from a project perspective, the functions like issues that change orders. They are valuable because… more »

How has it helped my organization?

We are using Enterprise One to record all the new business-case intakes. Any new project that comes in from my agencies is being recorded in Enterprise One. That gives us… more »

What needs improvement?

The biggest room for improvement are the scripted dialogues. The scripted dialogues are a logic that you set up to force a certain workflow or process to happen. It's very… more »

What's my experience with pricing, setup cost, and licensing?

Pricing all depends on how many users you have planned to use. It's kind of expensive but at the same token, it's worth the investment for the functionality that it… more »

Which solution did I use previously and why did I switch?

My company used a different solution before my time. I think they used a custom solution that was built in-house that was replaced with Planview.

What other advice do I have?

My advice would be to have one or more individuals become experts in the use of Planview, in terms of how to set it up, how to maintain it, and how to create a lifecycle… more »

Which other solutions did I evaluate?

We evaluated ServiceNow but based on the Gartner review of the marketplace of Planview, there really aren't any other competitors that can provide the same service that… more »
Sean Du Sart
Real User
Technical Manager at a tech services company with 1,001-5,000 employees
Nov 14 2019

What is most valuable?

The number one feature is that the product makes it easier to collaborate. I think that is the most important point even though it is not perfect. Another point is that the interface is not exactly rocket science and it is fairly easy to… more »

What needs improvement?

I think to improve the product they need to work on integration. I think what I call heterogeneous integration into other tools will be important. It would be nice to work with data modeling from any tool. From an enterprise reporting… more »

Which solution did I use previously and why did I switch?

If I look at just on your ITSMs (IT Service Management) side, I've used ServiceNow. Also, HP Service Manager.

What other advice do I have?

If you are looking for collaboration, then I would definitely recommend the product. It is one of the easiest and not very expensive. On a scale from one to ten where one is the worst and ten is the best. I would rate the products overall… more »

Which other solutions did I evaluate?

When considering the product solutions, I was looking for functionality comparisons between an SDM (Service Desk Management) BMC (Baseboard Management Controller) remedy. I'm sort of interested to understand what are the major benefits or… more »
Get our free report covering Microsoft, Broadcom, Software AG, and other competitors of ServiceNow IT Business Management. Updated: August 2020.
438,725 professionals have used our research since 2012.