ServiceNow IT Business Management Competitors and Alternatives

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Read reviews of ServiceNow IT Business Management competitors and alternatives

Susan Breckenridge
Global IT PMO Manager at a wholesaler/distributor with 5,001-10,000 employees
Real User
Top 5
We can have time entries, projects, reports, and the portfolio all in one system

What is our primary use case?

PPM Pro started out being just an IT application. Within the IT PMO, we needed a way to track our portfolio. We had spreadsheets with project data on them and it was cumbersome. Being able to get some portfolio analytics was important to us, and then our project managers were using all different kinds of tools. They were using MS Project, Excel, and all good stuff, but the templates and everything was all over the place. I liked PPM Pro because we could essentially build out the forms, the fields, and everything to mirror a project charter. The risk and issues log was already in there. Instead… more »

Pros and Cons

  • "The dashboards are one of the most valuable aspects of this solution, although, we've only developed a few that anyone's using. There is more maturity there and, of course, we're a month and a half into this, but getting our executive leadership to see these things is half the battle. I think dashboards are going to be critical."
  • "From a usability standpoint, the part where there are people on the tasks section on a team is a little challenging. Then for some reason, the in-demand reports are embedded in the resource section and to run them is just completely different and separate from the reports entity which is a lot."

What other advice do I have?

I would have changed the project team that implemented this and I would have found someone much more technical if I had known that Planview wasn't going to do it. I'd probably try to find somebody who knows more about reports and dashboards because that's where the real bread and butter of it is. Right now we're getting by with some reports. Having that resource, which we just don't have right now, would have been helpful for us to really knock it out of the park when we went live with it. My advice would be to find someone technical to build it and then I would rearrange some of the…
Ray Veenema
Portfolio Manager at State Of Delaware
Real User
Top 5
Gives us a better view of what's out there, what needs to be done, and what the requirements are

What is our primary use case?

Our primary use case is for all of our agency's IT work that will be recorded as projects and/or contracts that we have with our agencies from an IT department perspective.

Pros and Cons

  • "The most valuable features are scheduling, resource management, and, from a project perspective, the functions like issues that change orders. They are valuable because, from a project management perspective, we use the workflows that we build for project management and do active risk management and issue management for the projects that we want for our agencies."
  • "The biggest room for improvement are the scripted dialogues. The scripted dialogues are a logic that you set up to force a certain workflow or process to happen. It's very old in respect that there are no clauses that you can apply to that logic. That definitely can use a lot of room for improvement."

What other advice do I have?

My advice would be to have one or more individuals become experts in the use of Planview, in terms of how to set it up, how to maintain it, and how to create a lifecycle. There are scripted dialogues because the more knowledge you have within your own organization, the easier it is to accommodate change requests from within your organization. If you have to call a consultant for services it's rather expensive and they might not be able to react to the changes that you want to implement sooner rather than later. So my advice is to create experts within your organization. Make sure to test a…
Sergio Calvo
Service Delivery Manager at Syntech
Real User
Top 10
Strong tool with many available components

What is our primary use case?

I used to work for CA Technologies. After that, I worked for CA Partners. So I have some experience implementing these solutions. As an architect, I have designed solutions. We work with projects. We have integrated the solution where we open tickets into them, and change management. We open tickets, we track all the tickets, we re-work all the details, then we turn it into an idea in PPM. Then we convert it into a project and manage portfolios. We work with all Service Management administrations and then we have to work with the project solution. We work with IT service desks. We have worked… more »

Pros and Cons

  • "The feature that I have found most valuable is the XFlow, that interface is pretty cool."
  • "In terms of what could be improved, the end user interface could be improved to be more intuitive, because we sometimes have issues with customization. Sometimes we are not able to customize everything for the end user's interface, and they require more customization. We should be able to perform a deeper customization here."

What other advice do I have?

Just to be clear, when we are designing and recreating the solution design, we have to be fair with the scope. We need to use all the components to improve the functionality. We have to use all the components available. XFlow, IT PAM, all the tools that can be used to improve the functionality, because competition is getting very hard. This makes it very difficult because I have 12 years working with CA components and CA technologies. So for me to switch from CA, from Broadcom, is sometimes kind of hard because I am a Broadcom implementer. On a scale of one to ten, I would give Broadcom…
Sean Du Sart
Technical Manager at a tech services company with 1,001-5,000 employees
Real User
Top 20
Makes it easy to collaborate but needs better integration with other tools

What is our primary use case?

I work in hybrid technologies. Right now I work in service management. Our software disc space uses JIRA Portfolio. I've got a DevOps team and a team that works with operations. There are different elements within service management that we use JIRA to build team plans.

Pros and Cons

  • "The product makes it easy to collaborate even though it can use some improvement in that area."
  • "Some key features like integration, big data warehousing and data modeling need work."

What other advice do I have?

If you are looking for collaboration, then I would definitely recommend the product. It is one of the easiest and not very expensive. On a scale from one to ten where one is the worst and ten is the best. I would rate the products overall as a seven. It could not get a ten. Seven leaves room for improvement.
GK
Project Manager at a consultancy with 201-500 employees
Real User
Top 5Leaderboard
Useful customization, technical support responsive, scalable and reliable

What is our primary use case?

We use the solution for schedule management and to do any updates on projects that we have had. I am a project manager and our organization put together a portfolio for each of us to have our own set of projects listed specifically under Jira that we had to provide regular daily updates for.

Pros and Cons

  • "The most valuable features are the ability to customize the entries and to update them quickly. Since the new version they released, we started utilizing the customization features to create specific codes and symbols for our teams that were not available before. For example, in team A each person had their own symbols and we had our own demarcation. When our project or task was completed, we had a code that we could enter online that let the main project managers know that it was time to remove it."
  • "One of the biggest issues I found in the new version was once we clicked on one of the tasks that were specifically for our group and went to look at the other portfolios in other areas we had to browse all the way back to the beginning. If you click the back button, it would not work, it stayed the same place. Additionally, if you click on page B, but then you wanted to go back to page A it would not go back to page A. You would have to browse back to the portfolio and then find your group again and open it. This was the only issue that I had with it and I am not sure if it is a Jira issue or it was because of the way the site was laid out."

What other advice do I have?

My advice to others is this is a good solution and if you have multiple teams as we did that require you to provide daily updates then it is the ideal choice. You can track every entry and you can see when it is inputted by a timestamp. If you have a lot of mission-critical or time-sensitive activities, Jira is good for tracking and helping to keep everything organized. This is an excellent solution and has great functionality. I rate Jira Align an eight out of ten.
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