I've used Jira about five or six years ago, but Jira didn't have similar capabilities. In ServiceNow, you can create a demand, and you can also start at the innovation or idea level. You can collect ideas from different stakeholders and systems and convert those ideas to demands. Based on the different budgets allocated to different portfolios, you can get those demands approved and convert them to projects. After that, you can manage those projects by using the agile, waterfall, or a hybrid methodology. You can also use the SAFe methodology to run your product.

Another differentiator is resource planning. You can also plan for your resources at the demand level. You can send resource planning requisitions to your competency managers so that they can be ready with resources for a feature or an upcoming project, or you can create resource plans for direct projects to get soft blocking and hard blocking. It has reports, dashboards, etc. You can easily integrate it with other systems.

I've used BMC remediation, FreshWorks, and a couple of other ITSM tools, but that was a long time ago.

I'm exclusively using ServiceNow, so it's mainly focused on ServiceNow.

We also use Jir, which does an interesting job as well.

The business angle is well defined in ServiceNow products. Azure DevOps or other things are moving from a technical to a semi-technical area, where I cannot bring my business or financial teams to log in and get that focus. The biggest differentiator compared to other options is that it's predominantly from a persona approach. I can actually personify my platform for technical teams, semi-technical teams, and business teams. That has been the biggest value differentiator compared to other tools like Atlassian, maybe Clarity, or even Azure DevOps. 

On the flip side, when I go to my technical teams, they would love to, obviously, log in only to an Azure DevOps or Jira option. 

We moved from our legacy system to ServiceNow. We switched to ServiceNow because our legacy system was not that scalable. We wanted something scalable, maintainable, and light.

We are using pretty much each and every product of ServiceNow.

We were using on-premise CRM solutions to handle our support cases. However, we've decided to retire CRM altogether. So, we needed to find an alternative solution. I started looking into options and consulting resources like PeerSpot and Gartner to help us decide.

I previously used BMC prior to ServiceNow Strategic Portfolio Management.

We've previously used Anaplan, MS Project, and Clarity. We switched because of issues with integration in terms of the wider ITSM platform and other tool sets. 

We looked at CA technologies, which were acquired by Broadcom, specifically CAPPM. Gardner had recorded that CAPPM was the leader in the market, but at the moment ServiceNow is more complete and more user-friendly. 

I have used Rally previously. I found the teams and backlog structures are more clear in Rally.

I’ve previously used Salesforce for some project management tasks as well as customer lead management. Both tools are very good. I’ve also used Bitrix, Jira and Zoho in the past when I was in India. Now I’m based in The Netherlands.

We are working with multiple products at the moment.