ServiceNow IT Business Management Primary Use Case

Raymond De Rooij
I&T Design & Execution Reliability Engineering at a financial services firm with 10,001+ employees
In our company we use this solution on a daily basis as an administration application for reporting, where you can assign incident tickets or trade tickets and the relevant department uses it for follow up on problems or changes that have occurred. I use it to create reports that show our teams where the issues are, what's going well and what can be improved. My colleagues use it from a workflow perspective. We have different organizations with a centralized help desk that will lock calls into groups of 20 or 30 people. We have a team that builds and customizes it and then we have all kinds of managers that pull out reports. Finally, we have numerous end users working on their own products. We also have external parties that provide services that use this application to work on incident problems and changes. We are a customer of ServiceNow. I'm in IT design and work as an execution reliability engineer at a financial institution in the Netherlands. View full review »
PradeepPandey
Chief Technology Officer at a renewables & environment company with 11-50 employees
We primarily used the solution for project management. At a previous company, I was working as a project manager for them, so I had used ServiceNow previously. We have developed several mobile applications using end to IUSN technology. View full review »
Bruno-Pires
IT Governance Senior Consultant at Axianseu Digital Solutions S.A.
We primarily use the solution for project and portfolio management. View full review »
Learn what your peers think about ServiceNow IT Business Management. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
442,194 professionals have used our research since 2012.
reviewer1261263
IT Project Manager at a tech services company with 1-10 employees
Our primary use case of this solution is for incident management. View full review »
Manish Rajora
Project Manager at IT Solutions India Pvt Ltd
We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in a variety of industries. View full review »
Learn what your peers think about ServiceNow IT Business Management. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
442,194 professionals have used our research since 2012.