ServiceNow IT Business Management Reviews

ServiceNow IT Business Management is the #4 ranked solution of our top Enterprise Agile Planning Tools tools. It's rated 4.3 out of 5 stars, and is most commonly compared to Microsoft Azure DevOps - ServiceNow IT Business Management vs Microsoft Azure DevOps

Filter by:
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
Raymond De Rooij
Real User
I&T Design & Execution Reliability Engineering at a financial services firm with 10,001+ employees
Sep 29 2020

What needs improvement?

One of the key areas important to me is the reporting side. The dashboard interface is limited functionally and is not very user friendly or particularly intuitive so that, for example, if you want to combine or correlate incidents with relevant changes for a report, it's not easily done and makes reporting difficult. It's a gap in the solution. What I do now is take the data from ServiceNow and put it in Power BI for visualizing and for combining data analysis because ServiceNow doesn't give me that option. Also, the performance on the test boarding in my view is quite slow - every time that… more »

What other advice do I have?

It's a workflow thing so I guess one of the most important things is to really think about your requirements and your process flow because you need to customize to use it out of the box and match your work flow. I would rate this product a seven out of 10.
PradeepPandey
Real User
Chief Technology Officer at a renewables & environment company with 11-50 employees
Jan 21 2020

What is most valuable?

The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.

What needs improvement?

The solution is quite extensive, and I’ve only used the sections related to project management. I’m not sure if it was lacking any features. For me, it had everything I needed. I’ve never experienced any technical issues at all. The only… more »

What's my experience with pricing, setup cost, and licensing?

I’m not a business owner, so I can’t speak to the pricing. I’m not sure if it’s expensive or not because I haven’t taken the time to compare pricing. However, it’s my understanding that it is a bit pricer than other options on the market.

Which solution did I use previously and why did I switch?

I’ve previously used Salesforce for some project management tasks as well as customer lead management. Both tools are very good. I’ve also used Bitrix, Jira and Zoho in the past when I was in India. Now I’m based in The Netherlands.

What other advice do I have?

We used the cloud deployment model as opposed to the on-premises model. We used the public cloud and use Microsoft’s cloud with Azure. I’m a CTO and I have about 10-12 years of technical background. I’ve been a developer before, but over… more »
Learn what your peers think about ServiceNow IT Business Management. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
441,726 professionals have used our research since 2012.
Servdeskpredict67
Real User
Service Desk and Prediction Manager at a consultancy with 5,001-10,000 employees
Sep 05 2019

What is most valuable?

The CMDB, and the database of assets that we are using are the most valuable. After that, we really enjoy the incident management, and change management features. The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a… more »

How has it helped my organization?

Previously, when we had incidents, we couldn't discover where a bug was coming from. Now, if we have an incident, we attach it to an application, and when we look at the application, we know the specific development machine, and we know that it's on specific hardware, as well as where this hardware… more »

What needs improvement?

The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.

What other advice do I have?

We use a sort-of a public cloud deployment model. The way ServiceNow works is, it's never public or private. It's kind of public, but you have your own server on the data center, however, you don't know how they're managing it. It's public, but it's not really public, it's hosted privately. One big… more »
Bruno-Pires
Consultant
IT Governance Senior Consultant at Axianseu Digital Solutions S.A.
Oct 23 2019

What is most valuable?

It's a good solution for portfolio management and to manage all the projects that you have with the client. It's easy to manage all the resources in projects as well as all the costs involved. The interface is user-friendly. It's one of the… more »

What needs improvement?

The cost could be improved. The solution is quite pricey. The solution should have the capacity to integrate with the latest promotion of MES projects. Right now it's not working so well.

What's my experience with pricing, setup cost, and licensing?

Compared to CA, ServiceNow is more expensive. When you pay for your licensing, you must also pay for an SLA.

Which solution did I use previously and why did I switch?

We looked at CA technologies, which were acquired by Broadcom, specifically CAPPM. Gardner had recorded that CAPPM was the leader in the market, but at the moment ServiceNow is more complete and more user-friendly.

What other advice do I have?

We use the hybrid cloud deployment model. We're integrators for the solution. I'd rate the solution nine out of ten.
Real User
IT Project Manager at a tech services company with 1-10 employees
Jan 16 2020

What is most valuable?

The presentation feature was valuable to our company. And the ticket creation system is handy because it is customizable.

What needs improvement?

The program isn't very user-friendly, as it is rather difficult to use. However, it could be the way it was configured in the company I worked for, so I cannot be sure because I don't have any other references.

What other advice do I have?

I rate this program an eight out of ten, just because of the configuration. My main issue was the interface but I assume that it was because of the way the program was configured. It was not really user-friendly. There were a lot of things on my screen that was a little bit complicated. But I would still recommend this product to others looking to implement it.
Manish Rajora
Real User
Project Manager at IT Solutions India Pvt Ltd
Jun 09 2020

What do you think of ServiceNow IT Business Management?

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in a variety of industries.

How has it helped my organization?

The feedback we have received is that our customers have found it to be very useful.

What is most valuable?

The interface is extremely user-friendly.

What needs improvement?

I would like to see some artificial intelligence incorporated into the management functions. The initial setup is complex and should be simplified.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

It is easy to scale. In our…

What is ServiceNow IT Business Management?

ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

Also known as
ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
ServiceNow IT Business Management customers
Proximus, UNT SYSTEM, SAP SuccessFactors