ServiceNow IT Business Management Room for Improvement

Raymond De Rooij
I&T Design & Execution Reliability Engineering at a financial services firm with 10,001+ employees
One of the key areas important to me is the reporting side. The dashboard interface is limited functionally and is not very user friendly or particularly intuitive so that, for example, if you want to combine or correlate incidents with relevant changes for a report, it's not easily done and makes reporting difficult. It's a gap in the solution. What I do now is take the data from ServiceNow and put it in Power BI for visualizing and for combining data analysis because ServiceNow doesn't give me that option. Also, the performance on the test boarding in my view is quite slow - every time that you change something in the automatic report, your interaction in building the dashboards is really horrible. For additional features, I think we are now implementing our own chat bot, so they should do a lot more on visualization. I would prefer to have a really nice interface into Power BI if their test board is not up to it. View full review »
PradeepPandey
Chief Technology Officer at a renewables & environment company with 11-50 employees
The solution is quite extensive, and I’ve only used the sections related to project management. I’m not sure if it was lacking any features. For me, it had everything I needed. I’ve never experienced any technical issues at all. The only issue for us is the pricing. It’s quite high in comparison with the competition. View full review »
Servdeskpredict67
Service Desk and Prediction Manager at a consultancy with 5,001-10,000 employees
The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex. View full review »
Learn what your peers think about ServiceNow IT Business Management. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
442,194 professionals have used our research since 2012.
Bruno-Pires
IT Governance Senior Consultant at Axianseu Digital Solutions S.A.
The cost could be improved. The solution is quite pricey. The solution should have the capacity to integrate with the latest promotion of MES projects. Right now it's not working so well. View full review »
reviewer1261263
IT Project Manager at a tech services company with 1-10 employees
The program isn't very user-friendly, as it is rather difficult to use. However, it could be the way it was configured in the company I worked for, so I cannot be sure because I don't have any other references. View full review »
Manish Rajora
Project Manager at IT Solutions India Pvt Ltd
I would like to see some artificial intelligence incorporated into the management functions. The initial setup is complex and should be simplified. View full review »
Learn what your peers think about ServiceNow IT Business Management. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
442,194 professionals have used our research since 2012.