ServiceNow Strategic Portfolio Management Stability

RY
Manager at a manufacturing company with 10,001+ employees

The solution seems fairly stable because we have a release cycle. I rate stability a seven out of ten because there is an upgrade every six months. If you decide to go for the upgrade, then everyone goes through a level of change. 

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FabrizioMagistrelli - PeerSpot reviewer
Head of Business Applications at Bio Products Laboratory Limited

We haven't had any issues with stability. I've had a few blips with the configuration, but that's because I set it up wrong.

I had a few issues with the AI machine learning. I looked at the data to give me some insights and it just didn't work, but it was because of how I set it up.

I would rate the stability as nine out of ten.

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Bharat Nutakki - PeerSpot reviewer
Practice Manager at YASH Technologies

It is stable. We are using ServiceNow, and we are also providing more services to our customers in the ServiceNow spectrum. We don't see any issues. Being a cloud solution, availability is not a problem.

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Buyer's Guide
ServiceNow Strategic Portfolio Management
March 2024
Learn what your peers think about ServiceNow Strategic Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.
JS
Configuration Manager Director at Accor hotels

The solution is pretty stable.

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MohammedHashim - PeerSpot reviewer
Principal Architect at Brillio

The product is stable. Once we have all the initial glitches and migration issues resolved, it's fairly stable. The product challenges we face are not from a whole platform perspective. It's only a customization perspective. Therefore, if I have customized more than a particular set of requirements, it takes a bit of time. If it's out of the box, I don't have to customize anything, and I'm ready to go. However, whilst we're customizing, the platform wouldn't be that stable.

ServiceNow, every six months, launches a new release, a major release. What happens is when the new release comes, for me to upgrade and transition to the new one takes a long time due to my heavy customization. 

From an availability perspective, is stable. However, from a service availability, that upgrade cycle is usually much longer whenever we have to upgrade. 

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Karthik Kambhampti - PeerSpot reviewer
Solution Director - Service Management at Microland Limited

I rate the solution’s stability a seven or eight out of ten.

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Nalin Kumar - PeerSpot reviewer
Quality Assurance Group Lead at Samsung

The system is quite stable, and we are getting very good support from the ServiceNow team.

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DK
Application Architect

It is getting stable, relatively compared to how it was one or two years back. Though it was not up to the mark, it's quite stable now.

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JM
Principal IT Strategy at a agriculture with 1,001-5,000 employees

The solution is stable.

I rate the stability of ServiceNow Strategic Portfolio Management a nine out of ten.

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Kees Beets - PeerSpot reviewer
WW Supply Chain - Strategy and Development - Senior Manager at HP

We don't have any complaints regarding the stability of ServiceNow IT Business Management.

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reviewer1331706 - PeerSpot reviewer
I&T Design & Execution Reliability Engineering Leader at a financial services firm with 10,001+ employees

Sometimes things are slow but it's a stable solution.

e.g. when making an Report, the response from the system is slow, compared to other products.

- for some actions like approving /submitting an change or problem, it takes several seconds before it finalize the action. This might be related to the database setup, and internal verification/calculation. But the action itsels seems straightforard, and should not take long to submit a record. 

- other examples are the api, interface is not fast enought to be used when more than eg 30000 records are retrieved, the api request will most likely timeout. and some Paginating is necessary. 

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UV
Solution Architect at a tech vendor with 10,001+ employees

The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability.

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BP
IT Governance Senior Consultant at Axianseu Digital Solutions S.A.

The solution is very stable. The availability of service is 99.9% at the moment. It's very, very, good.

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PP
Chief Technology Officer at a renewables & environment company with 11-50 employees

The solution is very stable.

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JT
Service Desk and Prediction Manager at a consultancy with 5,001-10,000 employees

The stability is very good. It's transparent. We don't know how they manage to get the system up and running, every hour, every day, but we have an availability of 99.98. If I remember correctly, regarding the performance, we've never had any problems. It's a large cloud service; I don't know what they do from the back office, but it's always working.

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PM
Director of Support Team at Zones

The tool is 100 percent stable. 

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NS
Specialist (US IT Recruiter) at MOURI Tech

I rate the tool’s stability a six out of ten.

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GF
Managing Director at a consumer goods company with 11-50 employees

ServiceNow IT Business Management is stable.

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MR
Project Manager at IT Solutions India Pvt Ltd

This is a stable solution.

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GS
Partner - PPM and GRC Executive at a computer software company with 51-200 employees

This is a very stable solution.

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JV
IT Project Manager at a tech services company with 1-10 employees

The program is stable.

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Buyer's Guide
ServiceNow Strategic Portfolio Management
March 2024
Learn what your peers think about ServiceNow Strategic Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.