ServiceNow IT Operations Management Competitors and Alternatives

Competitor
# Comparisons
Rating
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Read reviews of ServiceNow IT Operations Management competitors and alternatives

reviewer1195575
Managing Director at a tech services company with 1-10 employees
Real User
Oct 25, 2020
A free enterprise monitoring solution

What is our primary use case?

The primary use case is the cost. Typically speaking, our customers have a plethora of tools and they find it very difficult to manage their business services with a selection of tools. In most cases, they're able to replace all of their tools with one — Zabbix. We counsel groups and we recommend using Zabbix — we're a reseller. We focus on Zabbix. When a customer needs it integrated with Microsoft, or ServiceNow, or other solutions, then we help them out from a consulting perspective. We focus on and we recommend Zabbix. Which is an enterprise monitoring solution. I take care of sales and… more »

Pros and Cons

  • It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix.
  • Zabbix technical support is sold separately.

What other advice do I have?

Speak to a Zabbix expert before you get started because there are so many options in terms of architecture for deployment that you really need to understand relating to how Zabbix can give you those options and why they're useful. Options might include encryption or distributed architecture, so delegating monitoring responsibilities close to the objects that have been managed using proxies is a good idea. There are choices to be made so if you don't know the product and you are speaking to someone who does, then listen, because they can advise you properly to get the best benefit out of the…
reviewer1422450
Associate Director at a tech vendor with 1,001-5,000 employees
Real User
Nov 6, 2020
An AI-driven tool that provides intelligent monitoring

What is our primary use case?

I think they are coming up with advanced features, but what happens is, ServiceNow is being used as an ITS solution. Some of our customers receive repetitive error messages due to a common root cause. With ServiceNow, that doesn't get classified under a single ticket. Rather it comes as multiple error messages. With Moogsoft, we do a clustering around it, and through the initial aggregation to understand this problem, it is solved. Moogsoft reduces excess noise. Hence we wanted to cluster the issues so that when the help desk or the IT administrator or the service administrator is looking at… more »

Pros and Cons

  • Moogsoft is easily deployable and ready to use.
  • The documentation and flexibility for generic integration could be improved.

What other advice do I have?

I would definitely recommend this solution to other interested companies. It's a very good product. When one is wanting to look for a quick solution rather than building it, Moogsoft is easily deployable and ready to use — that's how I feel. Overall, on a scale from one to ten, I would give Moogsoft a rating of seven. Integration support needs to be scaled up at a much higher pace — the integration with other tools. Also, the documentation and flexibility for generic integration could be improved.
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