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ServiceNow IT Operations Management Pros and Cons

ServiceNow IT Operations Management Pros

Principal Consultant at a computer software company with 10,001+ employees
Their Event Management is very good.
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AS
CEO at a tech services company with 11-50 employees
The asset management tools are very valuable.
It is a product that is familiar for a lot of users.
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AS
Senior Consultant at a tech consulting company with 11-50 employees
The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community.
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ServiceNow IT Operations Management Cons

Principal Consultant at a computer software company with 10,001+ employees
Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers.
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AS
CEO at a tech services company with 11-50 employees
The pricing is high.
There are not enough apps in the app store to expand functionality. There should be more made available.
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AS
Senior Consultant at a tech consulting company with 11-50 employees
The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning.
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Find out what your peers are saying about ServiceNow, Lumen Technologies, VMware and others in Cloud Management. Updated: October 2021.
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