The workflow management tool is very valuable. 

The solution is very capable and user friendly. 

It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom.

I have found Discovery, CMDB, and service mapping to be valuable features.

The solution has some helpful modules and serves as a good platform. While using it, you don't need to configure the implementation. You can improve operation integrations with its help.

The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good.

The most valuable feature is the dashboard. The entire algorithm and setup are very user-friendly. In addition, the dashboard maintenance is very good and the tool doesn't get stuck.

The most valuable feature of ServiceNow IT Operations Management is the user interface. It provides an intuitive and user-friendly platform for managing various IT operations and processes, making it easy for our team to navigate and perform tasks efficiently. Additionally, the ability to generate user-level reports is another standout feature. These reports allowed us to gain insights into our IT operations, monitor performance, and make data-driven decisions, which was crucial in optimizing our IT environment and services.

With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. 

If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved.

It's easy to set up.

The most valuable features of the solution are discovery, cloud governance, event management, and service mapping. ServiceNow Discovery is a very common use case. Event management was a feature we have used with AWS, like how to generate an event using AWS.

The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC.

I also like that ServiceNow IT Operations Management is very user-friendly.

ServiceNow IT Operations Management is an easily configurable SaaS product and there is no other capability that can compare to the functionality and organization. 

With ServiceNow, we can do almost everything for your organization, be it ticketing, maintenance, infrastructure maintenance, software, hardware, renewals, portfolio management, etc. It is easy to configure and scalable. Moreover, the business can do the configuration without the technical team.

The most valuable feature is dashboard creation, which is recently integrated. The reason being in the dashboard, it is very easy to see the graph of the pending task. Or you might say if any ticket or anything got SLA breached or even to whom what task is assigned to, for how long. Everything can be tracked from the dashboard.

We use the solution for everything, including procurement, asset management, and services that particularly fall under ITIL whenever change management occurs.

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database. The solution gives us the ability to create our own tailored reports. We can create our own dashboards within the system that display everything we currently have within the configuration management database.

I like the tool's discovery feature. 

IT support management is the most valuable feature and a very good product. It is easy to use and simple to learn. It has very good features.

In terms of features, the main advantage of the application services is the centralization of various types of information. For instance, if you manage a customer-facing business, having a system for managing incidents would be extremely beneficial. Additionally, the service level agreements associated with incidents is another important feature. The built-in dashboards provide helpful out-of-the-box reports and support while monitoring key metrics. Overall, these features have made the solution highly advantageous for our needs.

It is flexible. You can tune it, more or less, as you want.

The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration. 

It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.

I am impressed with the tool's ability to track information in an easy way. 

The suite is pretty strong. Everything is consolidated into one, which is helpful. Before that, if a switch went down, we'd get 600 tickets. Now, we get only one. Pretty much everyone is happy with how it has streamlined everything.

It helps streamline management and processes. 

It's stable.

Support can be helpful. 

What's most valuable in ServiceNow IT Operations Management is that it works with other ServiceNow solutions. For example, to do Event Management, you need to have your service maps and infrastructure properly discovered, so you need a solution that works well with others, such as ServiceNow IT Operations Management.

As a product, I also like that it's pretty strong and it can discover non-IP devices.

As a ServiceNow partner, my company also gets frequent ServiceNow IT Operations Management updates, which is another pro.

The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore. They have also come up with a lot of anomaly detection and self healing through orchestration.

The solution allows you to subscribe to the all required ITSM modules , asset discovery and service mapping on a single platform, its guided setup provides easy implementation process and I found these features most valuable.

The solution has six different modules: Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Service Provisioning, and Cloud Insights.

They have a very good Health Solutions Suite.

Their Event Management is very good. So are Log Analytics and Event Management.

These three valuable features - Event Management, Log Analytics, and Operational Intelligence - all within their artificial intelligence solution, AIOps. It's very effective.

Log Analytics is very new. It is released in Quebec only. We are yet to implement it, however, in theory, it looks very efficient solution. Even Management we have implemented for around 20 plus customers and it is very effective. It's one of the best solutions in the market.

We also use Discovery and Service Mapping, which are both quite good.

With Cloud Discovery, we can discover cloud assets. It is very useful. 

The solution is quite scalable.

The solution has very good stability overall.

Technical support has been helpful.

The feature I like the most is the integrations. Whenever I create a new asset team, all the information is filled in automatically and linked with the initial part. In addition, finding all of this information is quite easy.

The main beauty of the product is that you have everything in one solution. Other products require a variety of solutions and separate installation and configuration, but ITOM offers everything in a single platform. Every six months, they bring out a new release with enhancements to the solution. 

I like the solution due to the fact that it's scalable. I like the fact that it has open APIs and is supported by basically any monitoring tool that can be integrated with ServiceNow.

I find the setup to be relatively easy.

The solution is stable.

It is scalable. 

I like the tool's CMBD connection with Discovery. The solution is also flexible. 

The software asset management features — especially around discovery — are the tools I find to be the most valuable.  

The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features.

It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community.