Our primary use cases for ServiceNow Now Platform include use incident management, problem management, case management, and our asset management. It's not used much for the business management part of it, though it's being assessed for it. We have other tools to manage that. In my organization we have the scenario where we will integrate with a couple of other tools which we have already purchased, which are used for the information management part of it. These will be integrated with this Now Platform. Another area which is currently being looked into but not yet implemented, is the… more »
Pros and Cons
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
What other advice do I have?
It depends on the assignments you have in your organization. Our organization is very process oriented and it faces the drawbacks of that, in the sense that it is not very agile. I think for such organizations, ServiceNow could bring in some improvements, provided we really understand how to use the tool to really ensure that the different services in the business can work together. And to understand what your problem areas are and how this tool can help you. People from different departments and different areas, especially from business and IT, should really join hands and work together. They…