ServiceNow Now Platform Pricing and License Cost

ServiceNow Technical Consultant - PPM and HR at a computer software company with 10,001+ employees

The licensing price for ServiceNow is somewhat high. The pricing depends on the number of users. For a similar type of application, the price of licensing for ServiceNow is on the high side. Actually it is 20% to 30% more than the nearest competitor.  

There are technically not any additional costs besides the licensing fees from a customer point of view for the product. But, if they want to implement an application in ServiceNow, they may also have to pay for a developer's team to implement the solution. Once development is complete, they probably have to spend some amount for supporting and maintaining the application and customization, so that will also be included as an additional cost for the company using the solution even if it is not a direct cost for the product.  

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Jean-François Pietri
Chief Operating Officer with 51-200 employees

It's expensive and if you need some analytical views of your activity, there is an additional cost.

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Service Delivery Project Manager at a tech services company with 501-1,000 employees

Aside from the fact that the license module is very expensive, it's a great product. It's the fulfiller licenses that are expensive.

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Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
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