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ServiceNow Now Platform Pros and Cons

ServiceNow Now Platform Pros

VM
Technical Architect at a computer software company with 10,001+ employees
ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management.
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ServiceNow Technical Consultant - PPM and HR at a computer software company with 10,001+ employees
The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks.
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JP
Chief Operating Officer with 51-200 employees
This is a development platform that provides us with a strong database and a low code environment.
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Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
542,029 professionals have used our research since 2012.
MJ
Delivery Manager at a computer software company with 10,001+ employees
We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system.
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Director, Business Process at Seidor
The main reason that people use ServiceNow is that performance is very good.
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SM
Service Delivery Project Manager at a tech services company with 501-1,000 employees
The level of automation within the platform is great.
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ServiceNow Now Platform Cons

VM
Technical Architect at a computer software company with 10,001+ employees
The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement.
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ServiceNow Technical Consultant - PPM and HR at a computer software company with 10,001+ employees
The pricing model is complex and needs to be both lowered and simplified.
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JP
Chief Operating Officer with 51-200 employees
The basic reporting system is rather static.
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Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
542,029 professionals have used our research since 2012.
MJ
Delivery Manager at a computer software company with 10,001+ employees
The cost has room for improvement. It is currently expensive.
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Director, Business Process at Seidor
This platform is used more by large companies because it is a little bit expensive.
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SM
Service Delivery Project Manager at a tech services company with 501-1,000 employees
The integration towards other ERP systems could be improved.
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Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
542,029 professionals have used our research since 2012.