ServiceNow Now Platform Pros and Cons

ServiceNow Now Platform Pros

MalayKapat
ServiceNow Technical Consultant - PPM and HR at a computer software company with 10,001+ employees
The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks.
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SamirTafech
Senior Digital Enterprise Director at DetaSad
Learning materials, such as online courses, are readily available.
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Molifi Sehaole
Business Relationship Manager at Sasol
We have seen a big improvement in the experience that we want to create for our end users.
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Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
441,726 professionals have used our research since 2012.
Jean-Fran├žois Pietri
Chief Operating Officer with 51-200 employees
This is a development platform that provides us with a strong database and a low code environment.
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reviewer1294326
Delivery Manager at a computer software company with 10,001+ employees
We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system.
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Pol Mas Viza
Director, Business Process at Seidor
The main reason that people use ServiceNow is that performance is very good.
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reviewer1283106
Service Delivery Project Manager at a tech services company with 501-1,000 employees
The level of automation within the platform is great.
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ServiceNow Now Platform Cons

MalayKapat
ServiceNow Technical Consultant - PPM and HR at a computer software company with 10,001+ employees
The pricing model is complex and needs to be both lowered and simplified.
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SamirTafech
Senior Digital Enterprise Director at DetaSad
The licensing for this solution, with respect to the user, needs to be improved.
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Molifi Sehaole
Business Relationship Manager at Sasol
We would like to see AI used to automate some of the functionality in this solution.
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Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
441,726 professionals have used our research since 2012.
Jean-Fran├žois Pietri
Chief Operating Officer with 51-200 employees
The basic reporting system is rather static.
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reviewer1294326
Delivery Manager at a computer software company with 10,001+ employees
The cost has room for improvement. It is currently expensive.
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Pol Mas Viza
Director, Business Process at Seidor
This platform is used more by large companies because it is a little bit expensive.
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reviewer1283106
Service Delivery Project Manager at a tech services company with 501-1,000 employees
The integration towards other ERP systems could be improved.
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Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
441,726 professionals have used our research since 2012.