ServiceNow Now Platform Reviews

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SamirTafech
Real User
Senior Digital Enterprise Director at DetaSad
Oct 05 2019

What is most valuable?

Incident Management and workflow are the most valuable features for us for the time (at least for us currently). Also Learning materials, such as online courses, are readily available. This solution… more»

How has it helped my organization?

It helped and organized the support for our customers, in which the customer is always updated about the status of his inquiry, also our support teams are always updated of their colleagues… more»

What needs improvement?

The licensing for this solution, with respect to the user, needs to be improved.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

What other advice do I have?

I am currently taking courses on this product to learn more about the platform, as well as the functionality that we have not been using. My advice to anybody who is researching this solution is to… more»

Which other solutions did I evaluate?

Definitely, every company will evaluate many service platforms before choosing the one that best fits the requirement.
Molifi Sehaole
Real User
Business Relationship Manager at Sasol
Sep 10 2019

What is most valuable?

The most valuable feature of this solution is cataloging the requests, which allows us to speed up the process and improve the user experience. The knowledge management feature is now continuously learning from incidents.

How has it helped my organization?

In the past, we only had a solution that we could use locally. This solution has helped us to go global with our IT service management support. We were able to scale it much quicker and support the organization globally. We have seen a big… more»

What needs improvement?

In the next release of this solution, we would like to see mobile capability. We would like to see AI used to automate some of the functionality in this solution.

What other advice do I have?

The biggest lesson that we learned through implementing this solution is that it is important not to customize. Rather, take the product offering best practices and adopt it with its own processes. This makes scaling much easier. Whereas if… more»

Which other solutions did I evaluate?

We did evaluate other options before choosing this solution, but we found this to be an excellent product. We call it the SAP of IT Management. We chose this product mainly because of the capabilities that it offered, and how they matched… more»

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ServiceNow Now Platform Questions

What is ServiceNow Now Platform?

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

As a purpose-driven company, making work, work better for people guides everything we do.

ServiceNow Now Platform customers
experian, beachbody, health partners
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