ServiceNow Orchestration Competitors and Alternatives

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Read reviews of ServiceNow Orchestration competitors and alternatives

Sirisha Tadepalli
Principal Consultant at a computer software company with 10,001+ employees
Reseller
Top 5
Simplifies certain processes and saves us time, but the price and technical support should be improved

What is our primary use case?

We are a service provider and this is one of the solutions that we implement for our customers. In some cases, we will do post-implementation maintenance as well. The primary use case for ServiceNow Orchestration is for the integration of various systems. For example, if we're onboarding a new employee then we need Orchestration to help us with the integration of the HR systems, Active Directory, and multiple SAP systems where the new user is required to have access.

Pros and Cons

  • "Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
  • "There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

What other advice do I have?

Overall, this solution is fairly decent. We are not using it for very complicated or extensive things but for basic orchestration, it is working great. The only problems we are having are related to small issues that have to do with syncing data. My advice to anybody who is considering this solution is that the day-to-day operations are very good. For basic functions, it operates more or less out of the box and those features are good. If on the other hand, they are looking for a very extensive level of integration, then it might be a challenge with respect to the technology or even theā€¦
Get our free report covering F5, BMC, ACI Worldwide, and other competitors of ServiceNow Orchestration. Updated: June 2021.
511,607 professionals have used our research since 2012.