ServiceNow Orchestration Pricing and License Cost

Sirisha Tadepalli
Consultant at a computer software company with 10,001+ employees
In terms of price, this solution is at the higher end of what you'll find. View full review »
Lead Technical Architect at itcinfotech
ServiceNow is priced on the higher side. Everybody knows that but in terms of the gap between ITSM standard and ITSM flow the gap is so large that customers often say they want to go with a chat bot, a virtual agent. If they look at going to pro there is an additional $50 or $60 per user. I think they should offer some kind of subsidy for modules. If a user wants to use only the virtual agent that should be made available so the user doesn't have to pay the entire amount for getting the one functionality in the professional version. There were some extra costs involved for performance analytics which is not included as part of the standard edition. View full review »
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