ServiceNow Orchestration Primary Use Case

Sabyasachi Ghosh - PeerSpot reviewer
Manager - Projects at Cognizant

We use the solution for incident management and auto-assigning tickets.

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KrishnaPrasad1 - PeerSpot reviewer
Principal Consultant at TAG

Our organization uses the solution as a POC for employee onboarding and offboarding, BU changes for the active directory, cloud infrastructure changes, new builds, and automation of new builds and user management for joiners or leavers. 

All 3,000 people at our organization use the solution. 

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SS
Director Consulting at Vaantech.com

I'm more of a consultant. We develop solutions and assist customers in using the platform to achieve their desired state, mainly on the consulting side.

So, the use cases vary. Clients aim for an apps foundation state for predictive monitoring and automatic remediation. ServiceNow is a major component, along with other tools.

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Buyer's Guide
ServiceNow Orchestration
March 2024
Learn what your peers think about ServiceNow Orchestration. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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Dinesh Kumar Raghu - PeerSpot reviewer
Senior Software Engineer at NewRocket

ServiceNow Orchestration is like a comprehensive ticketing tool combined with processing capabilities. For instance, it's widely used in projects like HTSE bank, as well as in various mechanical-related tasks. It facilitates the completion of processes within the tool itself.

ServiceNow offers modules like ITAM, ITOM, and GRC, covering HR-related functions and more. For example, new HR processes can be automated through Orchestration. There are numerous features within ServiceNow that support various tasks and functions, although I'm most familiar with its orchestration capabilities.

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HarshalDeore - PeerSpot reviewer
Solutions Architect at Parseq

ServiceNow Orchestration is a cloud based solution which consists of purchasing the plugins for integration. Basically the product supports SAP and needs licensing fees for every connector. This can be expensive for the customer and limit the scalability and installation operations.

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SS
Business Manager, Cybersecurity & Network Practices at a computer software company with 1,001-5,000 employees

The use case depends on the needs of our customers. We deploy it for business and IT workflows as well as for within IT workflows. Use cases also include auto-ticketing and auto-resolution. We have a premium partnership with ServiceNow and I'm a business manager in IT services. 

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DK
Lead Technical Architect at itcinfotech

The primary use case is for automation of tasks when dealing with Azure or Active Directory. It may be a password reset or a bleeding edge, adding users to a group community or changing something in Azure. It can also go to the next level of having the VM provisioning or creating a folder and giving the shared access suite. Those are the most frequently used cases. We're partners with ServiceNow and I'm the lead technical IT architect. 

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Puneet_Sharma - PeerSpot reviewer
Domain consulting partner at Wipro Limited

I'm currently a consulting partner for an organization, and I manage multiple customer accounts.

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AnkurAshok - PeerSpot reviewer
Senior Manager - Retail Sales at a computer software company with 10,001+ employees

We sell this solution to companies looking for application installation, password resets, or automation that helps reduce IT contacts.

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ST
Principal Consultant at a computer software company with 10,001+ employees

We are a service provider and this is one of the solutions that we implement for our customers. In some cases, we will do post-implementation maintenance as well.

The primary use case for ServiceNow Orchestration is for the integration of various systems. For example, if we're onboarding a new employee then we need Orchestration to help us with the integration of the HR systems, Active Directory, and multiple SAP systems where the new user is required to have access.

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IA
MD at LeaseWeb

We use it for enterprise resource management and network management of servers, operating systems, resource management systems, links, applications, and troubleshooting. In addition, it can be used for the network management of resources, from the application to the end user.

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Buyer's Guide
ServiceNow Orchestration
March 2024
Learn what your peers think about ServiceNow Orchestration. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.