ServiceNow Orchestration Overview

ServiceNow Orchestration is the #14 ranked solution in our list of top Process Automation tools. It is most often compared to F5 BIG-IQ: ServiceNow Orchestration vs F5 BIG-IQ

What is ServiceNow Orchestration?

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

Buyer's Guide

Download the Process Automation Buyer's Guide including reviews and more. Updated: July 2021

ServiceNow Orchestration Customers
experian, BEACHBODY, HealthPartners, Banosoft
ServiceNow Orchestration Video

Pricing Advice

What users are saying about ServiceNow Orchestration pricing:
  • "In terms of price, this solution is at the higher end of what you'll find."

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Sirisha Tadepalli
Principal Consultant at a computer software company with 10,001+ employees
Reseller
Top 5
Simplifies certain processes and saves us time, but the price and technical support should be improved

What is our primary use case?

We are a service provider and this is one of the solutions that we implement for our customers. In some cases, we will do post-implementation maintenance as well. The primary use case for ServiceNow Orchestration is for the integration of various systems. For example, if we're onboarding a new employee then we need Orchestration to help us with the integration of the HR systems, Active Directory, and multiple SAP systems where the new user is required to have access.

Pros and Cons

  • "Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
  • "There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

What other advice do I have?

Overall, this solution is fairly decent. We are not using it for very complicated or extensive things but for basic orchestration, it is working great. The only problems we are having are related to small issues that have to do with syncing data. My advice to anybody who is considering this solution is that the day-to-day operations are very good. For basic functions, it operates more or less out of the box and those features are good. If on the other hand, they are looking for a very extensive level of integration, then it might be a challenge with respect to the technology or even theā€¦
DilipKumar
Lead Technical Architect at itcinfotech
MSP
Top 20
Custom orchestration packs easily integrated; could benefit from improved efficiency of some features

What is our primary use case?

The primary use case is for automation of tasks when dealing with Azure or Active Directory. It may be a password reset or a bleeding edge, adding users to a group community or changing something in Azure. It can also go to the next level of having the VM provisioning or creating a folder and giving the shared access suite. Those are the most frequently used cases. We're partners with ServiceNow and I'm the lead technical IT architect.

Pros and Cons

  • "There are a lot of ready to use orchestration custom packs."
  • "Efficiency of some features could be improved."

What other advice do I have?

I would definitely recommend Orchestration if you're already on the ServiceNow platform. It makes no sense going with orchestration products other than ServiceNow. The solution has been greatly enhanced over the last couple of years and I think it's a good product now. I would rate this solution a seven out of 10.