ServiceNow Orchestration Room for Improvement

Sirisha Tadepalli
Consultant at a computer software company with 10,001+ employees
This solution should be more developer-friendly. This is what my team has been telling me. The connectors need to be updated because certain connectors for third-party tools are not up to date, and our customers are having problems synchronizing data with some of these tools. There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion. The price of this solution needs to be a little bit lower. Technical support could be improved by decreasing the time required to resolve issues. View full review »
Lead Technical Architect at itcinfotech
When it comes to automation, to basic windows activity, there is room for adding some features. Even in the areas that relate to publishing there could be increased efficiency in areas such as helping with editing portals. Other areas where there might be improvement is in terms of handling specific sequence based activities. In these areas, ServiceNow could extend beyond Orchestration and come up with some bots of RPAs and all. We had a few use cases where we couldn't find solutions in Orchestration and had to go with the publishers to solve them. View full review »
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